Amex GBT adds AI to Egencia & links Concur Expense

Amex GBT has added agentic AI features to its Egencia booking platform and integrated it with Concur Expense, bringing travel booking and expense reporting closer together for business travellers.

The updated platform includes a conversational tool called Egencia AI that lets users search for trips, make bookings and manage travel through a chat interface. It also introduces what Amex GBT described as the first native integration between a non-SAP product and Concur Expense, allowing booking data and receipts from Egencia to flow into expense reports in near real time.

The changes are intended to reduce the fragmented workflows that often force travellers and finance teams to move between separate systems for booking, receipts and expense claims. Amex GBT said average booking times on the platform are under three minutes, and the expense link removes the need for manual line-item entry in reports.

Travel Workflow

The launch reflects a broader push across corporate travel to use generative and task-based AI for routine administration. Suppliers are increasingly focused on reducing the time spent on booking changes, policy checks and expense handling as employers seek tighter cost control without adding more process for staff.

Amex GBT cited research conducted with Ipsos showing that travellers across age groups expect AI-enabled tools to improve key parts of the business travel process over the next five years. According to the study, 78% expect AI to improve travel shopping, while 76% expect better support during trips.

The new Egencia AI tool is designed to work inside channels corporate users already rely on, including Microsoft Teams. Alongside the traveller-facing chat interface, the system is also intended to help travel counsellors respond to requests with more context.

In addition to the AI assistant and expense link, Egencia has updated parts of its user interface. Changes include a simplified search form and a multi-fare display for flights, aimed at making it easier for travellers to compare options across platforms.

Egencia is one of Amex GBT's main digital travel products and serves more than 7,200 companies worldwide, from smaller businesses to multinational groups. More than 95% of bookings on the platform are made through digital channels, while 98% of customers have access to New Distribution Capability fares.

Amex GBT also said 89% of bookings come from the top 10 search results shown to users, underscoring how strongly platform ranking and policy filters shape travel choices. On the supplier side, clients can save up to 30% on top air routes with global suppliers, while the company's hotel and air savings tools cut average costs by 7% and 15% respectively.

Product Shift

The upgrade also underlines Egencia's strategic importance within the wider Amex GBT business. Its single technology stack allows the company to move quickly and apply lessons from Egencia to other products in its portfolio, including Complete and Neo.

"Egencia has always been a bold innovator in business travel, setting the bar for digital self-service and offering a natively online experience before it was the industry standard. We're accelerating that momentum by reimagining what an intelligent travel platform can be with a new user experience, integrated travel and expense, and conversational AI capabilities," said Evan Konwiser, Chief Product & Strategy Officer at Amex GBT.

Konwiser added: "We are able to move fast on Egencia's single tech stack and are excited to fuel innovation and learnings that will benefit all of our solutions including Complete and Neo."

Mobile remains a significant part of Egencia's usage. The app has been downloaded 1.8 million times across the Apple and Google Play stores and carries an average rating of 4.7.

Amex GBT also pointed to its analytics offering as part of the platform's appeal to corporate travel managers. Egencia Analytics Studio includes more than 15 pre-built dashboards, and clients can access raw data to create their own reports and dashboards across global programmes.

For finance and procurement teams, the tighter connection between booking and expense is likely to be the most immediate operational change. By moving receipts and booking information directly into expense reports, the integration addresses one of the most repetitive parts of managed travel administration: reconciling what was booked, what was spent and what should be reimbursed.