KPMG expands ServiceNow alliance in USD $40 million AI push
Thu, 7th May 2026 (Yesterday)
KPMG has expanded its global alliance with ServiceNow under a multi-year agreement worth USD $40 million in services over three years.
The deal focuses on joint work to help clients apply artificial intelligence across business workflows. Investment will go towards implementation services, market activity and broader access to ServiceNow technology within KPMG.
The agreement builds on earlier internal deployments of ServiceNow tools across KPMG's network. KPMG UK was among the first large users in Europe to deploy ServiceNow AI Agents in a live environment, while KPMG US adopted ServiceNow AI Control Tower to manage AI use at scale.
Those internal programmes are now being used in client work, particularly through KPMG AI Trust services and its Global Business Services offering. Both groups are presenting that experience as a way to show clients how AI systems can be introduced into day-to-day operations with governance and oversight.
Joint investment
Under the agreement, ServiceNow will invest in consulting services with KPMG firms for client deployments using products including AI Control Tower and Now Assist. The companies also plan joint market initiatives across industries and corporate functions, alongside executive-level client engagement.
The arrangement also covers access to ServiceNow software for use in KPMG Ignition centres. ServiceNow is providing full production licences that KPMG firms can use in those sites for demonstrations and co-creation sessions with clients, with a particular focus on Global Business Services.
That focus reflects demand from companies seeking to simplify operating models across functions such as finance, procurement, human resources and IT. KPMG and ServiceNow are targeting businesses that want to move beyond isolated automation projects and instead connect workflows across departments.
Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, described that shift in how corporate buyers are approaching AI projects. "Every organization I talk to has moved past whether to use AI. The question now is how to get from ambition to outcomes fast. ServiceNow brings the AI Control Tower, the agentic workflows, and the governance. KPMG brings the advisory depth and change leadership to activate at scale. Together, we are eliminating the detours and driving real value," he said.
Workflow push
The companies identified three ServiceNow tools at the centre of the collaboration: AI Agent Studio for building and managing autonomous AI agents and workflows, AI Control Tower for governance and management of agentic AI initiatives, and Now Assist, which adds generative AI functions across the ServiceNow platform.
The aim is to help clients move from experimentation to broader operational use. In practice, that means applying the software to repetitive administrative tasks, workflow routing, employee requests and service management processes that span multiple teams.
Gary Plotkin, Global ServiceNow Practise Leader and Digital Platforms Practise Leader at KPMG US, said the alliance is now more closely tied to KPMG's own use of the software. "This is more than an expansion of our relationship; it's about doing the work together. KPMG firms and ServiceNow share a deep commitment to helping organizations modernize how work gets done by putting advanced intelligence into action. By using ServiceNow's advanced AI and Global Business Services capabilities within KPMG firms, we're showing clients how to transform their businesses at scale. That's where the real value is created," he said.
KPMG also pointed to its recognition by ServiceNow as the 2026 Worldwide Core Business Partner of the Year. The award reflects the accounting and consulting group's role in helping clients connect back-office and operational functions through the platform.
Internal use
The firm has increased its own purchase of ServiceNow licences as part of a broader push to embed AI tools into internal systems. The aim is to reduce administrative work, improve consistency and give staff more time for higher-value tasks.
KPMG framed that internal adoption as part of a human-centred approach in which AI supports rather than replaces professional judgement. Redesigned operating models and staff training are intended to help employees work alongside AI agents.
One example is KPMG UK's work with a global industrial manufacturer on cross-functional service delivery. The project brings global business services onto a single platform using ServiceNow's HR Service Delivery and Source-to-Pay Operations tools, with a single portal designed to connect services across functions.
Kelle Fontenot, Chief Digital Officer at KPMG US, said the platform's internal use also serves as evidence for clients considering similar projects. "Embedding these AI-powered tools directly into our internal systems, KPMG firms are not only helping to improve productivity internally but also demonstrating firsthand the transformative potential we bring to clients through the ServiceNow platform," she said.