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Treatwell launches AI receptionist for salons across Europe
Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Epiris agrees GBP £1.015 billion cash deal for Gamma
Unified Communications

Epiris agrees GBP £1.015 billion cash deal for Gamma

Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.

By Sean Mitchell • 5 min read • Last week
8x8 adds Krisp voice AI tools to contact centre suite
Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • Last month
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Last month
Europe UC&C splits as video bars surge, headsets fall
Partner Programmes

Europe UC&C splits as video bars surge, headsets fall

Rising investment in video tools is offsetting weaker demand for headsets and phones, leaving Europe's UC&C market increasingly fragmented.

By Sean Mitchell • 4 min read • Last month
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month
PRLab scores 100 media placements for Gr4vy campaign
Software-as-a-Service

PRLab scores 100 media placements for Gr4vy campaign

The 12-month campaign generated more than 100 earned placements and about 402 million impressions, helping Gr4vy stay visible between announcements.

By Karen Joy Bacudo • 3 min read • Last month
8x8 expands AI tools across business beyond contact centre
Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 1st Aug 2026

Stories from Other Regions

Business communications stories

2degrees to take over Now New Zealand business customers
Agricultural Technology

2degrees to take over Now New Zealand business customers

Regional firms across New Zealand will be shifted to 2degrees over the coming months as Now closes its business operations.

By Sean Mitchell • 3 min read • 3 days ago
Aviation communications become vital to supply chains
Space

Aviation communications become vital to supply chains

Airlines need earlier, more reliable updates to plan around late deliveries and repairs as supply chain failures cost at least USD $11 billion.

By Mark Devlin • 5 min read • Last week
Snom signs Malaysia distribution deal with Telediant
Unified Communications

Snom signs Malaysia distribution deal with Telediant

Malaysian businesses should get faster access to Snom's IP phones and conferencing gear as Telediant takes on distribution and support.

By Sean Mitchell • 3 min read • Last week
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Last week
Everyone wants the thought leadership, not the thinking
Digital Transformation

Everyone wants the thought leadership, not the thinking

Corporate content is becoming interchangeable as executives flood LinkedIn with safe opinions that rarely challenge readers to think differently.

By Jarieul Wong • 5 min read • Last month
AnywhereNow's Tendfor wins Microsoft Teams certification
Software-as-a-Service

AnywhereNow's Tendfor wins Microsoft Teams certification

Customers using Microsoft Teams may find contact centre integration simpler after Tendfor was certified under Microsoft's Unify Integration Model.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Xero cuts phone bill by USD $500,000 after Dialpad switch
Software-as-a-Service

Xero cuts phone bill by USD $500,000 after Dialpad switch

Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.

By Karen Joy Bacudo • 3 min read • Last month
Quadient upgrades Send & Receive mail automation system
Data Protection

Quadient upgrades Send & Receive mail automation system

Capacity limits and manual handling had slowed production at the UK mail provider, which has now added automation to support growth and compliance.

By Sofiah Nichole Salivio • 3 min read • Last month
Australians still trust physical mail over digital
Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 28th Jul 2026
NiCE expands RingCentral partnership with AI focus
Software-as-a-Service

NiCE expands RingCentral partnership with AI focus

The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.

By Mark Tarre • 3 min read • Fri, 24th Jul 2026