Business communications Stories

Global Stories

Business communications stories

Logitech blends style, work practicality with Zone Vibe Pro

Hybrid workers will soon be able to effortlessly swap between calls and music without changing headsets, as Logitech's new model lands in October.

By David Shilovsky • 4 min read • Last week

Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago

Software-as-a-Service

Voice AI is bringing the phone call back to business

No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.

By Anthony Caruana • 5 min read • 6 days ago

Unified Communications

Mitel appoints Jeroen de Witte to engineering role

The move keeps engineering continuity at Mitel as veteran executive Al Hurren retires after more than two decades with the business.

By Sofiah Nichole Salivio • 4 min read • Last month

Data Protection

PCI Pal launches MCP server for secure AI payments

Banks and contact centres can now let AI agents take payments without exposing card data, while keeping PCI-DSS controls intact.

By Karen Joy Bacudo • 3 min read • Last month

Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • Last month

Unified Communications

Epiris agrees GBP £1.015 billion cash deal for Gamma

Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.

By Sean Mitchell • 5 min read • Last month

Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • Mon, 24th Aug 2026

Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Thu, 20th Aug 2026

Partner Programmes

Europe UC&C splits as video bars surge, headsets fall

Rising investment in video tools is offsetting weaker demand for headsets and phones, leaving Europe's UC&C market increasingly fragmented.

By Sean Mitchell • 4 min read • Mon, 17th Aug 2026

Stories from Other Regions

Business communications stories

Unified Communications

Logitech launches Zone Vibe Pro headset for hybrid work

Hybrid workers can now use one headset for calls and music, as Logitech targets people splitting time between office, home and the move.

By Raphael Veloso • 3 min read • Last week

Software-as-a-Service

Southampton's We UC launches Olatti business platform

The shift gives the group full control of calls, messaging and meetings for small firms, with data kept on UK infrastructure.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Relationship Management

New Zealand firms turn to AI for productivity gains

Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Agricultural Technology

2degrees to take over Now New Zealand business customers

Regional firms across New Zealand will be shifted to 2degrees over the coming months as Now closes its business operations.

By Sean Mitchell • 3 min read • Last month

Space

Aviation communications become vital to supply chains

Airlines need earlier, more reliable updates to plan around late deliveries and repairs as supply chain failures cost at least USD $11 billion.

By Mark Devlin • 5 min read • Last month

Unified Communications

Snom signs Malaysia distribution deal with Telediant

Malaysian businesses should get faster access to Snom's IP phones and conferencing gear as Telediant takes on distribution and support.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Mon, 31st Aug 2026