Business Value stories

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

Asia Pacific firms must redesign networks as strategic assets, aligning cloud and AI demands with agility, resilience and measurable growth.

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

Companies that treat log data as strategic intelligence, not digital clutter, are unlocking faster recovery, resilience and innovation.

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.

Four in five Australian organisations say they struggle to prove AI delivers business value, blaming poor data access and weak integration.

Indian firms ramp up AI pilots for customer engagement and marketing, but most still struggle to prove real returns and scale deployments.

Pendo rolls out Agent Analytics to help companies track AI agents in real workflows, spot friction points and turn usage data into improvements.

Tetrate has unveiled Agent Router Enterprise, a platform to certify AI agents as production ready with shared standards, guardrails and metrics.

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

Celonis' Pascal Coubard eyes rapid APAC expansion after customers unlock USD $8.1 billion in value with its upgraded process intelligence platform.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

Siemens has been named a Leader in Gartner's Magic Quadrant for Global Industrial IoT Platforms, recognising its strong AI-driven solutions and global reach.

Skillsoft launches its AI-native Percipio Platform to help firms close skill gaps and link workforce development directly to business outcomes.

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

DoiT has expanded its partnership with AWS to boost generative AI support and FinOps solutions, enhancing cloud adoption for businesses at all AI stages.

LogicMonitor appoints Greg Gallant to lead channel strategy across Asia Pacific and Japan, enhancing partner engagement and AI-driven solutions delivery.