Chat stories
InDebted launches API for AI collections compliance
Last month
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saas
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uc
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fintech
InDebted unveils a standalone API to check AI-written debt collection messages in real time, flag vulnerability and create audit trails.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Talkdesk launches AI-driven tool to enhance knowledge bases
Fri, 28th Mar 2025
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Mecalux enhances Easy WMS with AI-driven chat features
Wed, 12th Mar 2025
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it automation
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supply chain
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genai
Mecalux has introduced generative AI to its Easy WMS system, enhancing user interaction and streamlining logistics across 1,100 warehouses worldwide.
Snowflake unveils new AI innovations at Summit 2024
Fri, 7th Jun 2024
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data analytics
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martech
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cdp
Snowflake unveils groundbreaking updates to its Cortex AI platform at Snowflake Summit 2024, aiming to make enterprise AI more accessible, efficient, and secure.
Sapia Labs presents 'revolutionary' AI research at SIOP conference
Fri, 19th Apr 2024
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uc
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llms
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agentic ai
At the upcoming SIOP conference, Sapia Labs will present four innovative research pieces on how AI and chat interview technology can revolutionise hiring practices.
Discord's mobile app evolution: New features for superior user experience
Thu, 7th Dec 2023
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gaming
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digital entertainment
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navigation
Discord's mobile app undergoes a significant revamp, debuting a slick look, additional customisation options and features to enhance users' on-the-move chat experiences.
Reddit X appoints Adriel Frederick as product management vice president
Fri, 13th May 2022
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fintech
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blockchain
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social media
Adriel Frederick named product management VP for Reddit X, leading bold new features like audio, chat, blockchain, & premium offerings for Redditors.
Reddit X appoints Adriel Frederick as Product management vice president
Fri, 13th May 2022
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fintech
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blockchain
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social media
Adriel Frederick appointed as product management VP for Reddit X, leading development for bold new features such as audio, chat, blockchain & premium offerings.