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GPT-5 set to transform AI with multimodal & inclusive features
Digital Transformation

GPT-5 set to transform AI with multimodal & inclusive features

OpenAI's GPT-5, a multimodal AI platform with text, image, audio and video input, aims to boost accessibility and transform customer engagement across industries.

By Kaleah Salmon • 3 min read • Wed, 13th Aug 2025
Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
Exclusive: How Glu.ai blends brand safety with AI-driven commerce
Encryption

Exclusive: How Glu.ai blends brand safety with AI-driven commerce

Glu.ai pioneers ethical AI in conversational commerce, blending brand integrity with scalable, user-trusted automation for seamless marketing experiences.

By Melania Watson • 5 min read • Fri, 1st Aug 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Agentic AI drives retail shift from legacy systems to smart commerce
DevOps

Agentic AI drives retail shift from legacy systems to smart commerce

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.

By Shannon Williams • 4 min read • Thu, 3rd Jul 2025
Over 40% of agentic AI projects set for cancellation by 2027
Digital Transformation

Over 40% of agentic AI projects set for cancellation by 2027

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

By Sean Mitchell • 3 min read • Wed, 25th Jun 2025
KPMG unveils AI platform Workbench in multi-billion dollar move
Digital Transformation

KPMG unveils AI platform Workbench in multi-billion dollar move

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Customer Experience

Experts reveal how AI Agents impact retail, shopping and customer loyalty

AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.

By Jonathan Reeve • 4 min read • Mon, 16th Jun 2025

Stories from Other Regions

Chatbots stories

UK retailers boost AI leadership for resilience amid tough market
Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025
Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025
Outfox AI with a cat
AI Security

Outfox AI with a cat

A harmless-looking cat fact can more than double error rates in large language models, raising concerns for finance, law and healthcare.

By Staff Writer • 3 min read • Mon, 4th Aug 2025
Fake pharmacies, AI-driven scams surge in UK cyber landscape
Ransomware

Fake pharmacies, AI-driven scams surge in UK cyber landscape

Fake pharmacies and AI-powered scams surge in UK cyber threats, with over 5,000 bogus sites and a 340% rise in financial scams targeting users.

By Jed Nykolle Harme • 4 min read • Thu, 31st Jul 2025
Australian survey reveals risky passwords & distrust of AI
Phishing

Australian survey reveals risky passwords & distrust of AI

A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.

By Melvin Hipolito • 4 min read • Thu, 26th Jun 2025
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Digital Transformation

AI agents are more than just a tech trend, but we must balance innovation with responsibility

Nvidia's CEO calls AI agents a multi-trillion-dollar opportunity, highlighting their potential to transform tech with autonomy and emotional intelligence.

By Samudhra Sendhil • 5 min read • Mon, 23rd Jun 2025
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Digital Transformation

Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI

UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.

By Melania Watson • 5 min read • Mon, 23rd Jun 2025
AI model boosts road safety & legal awareness for Australians
Customer Experience

AI model boosts road safety & legal awareness for Australians

Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.

By Jed Nykolle Harme • 3 min read • Wed, 18th Jun 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025