Chatbots stories
Southern Cross Health Society to launch AI-driven 'digital human' from FaceMe, marking a world first for health insurers with relatable, 24/7 assistant.
Insurance tech firms are revolutionising customer experience, driven by AI and wearables, says InsurtechNZ. A digital-first approach could transform the sector.
Ramco Systems gears up to modernise payroll for an ANZ telecom giant, digitising operations for 5,000 employees with advanced AI and compliance features.
Mobile apps, poised to drive business success by 2020, will lead as user interactions expand across new modalities and devices, predicts Gartner.
By connecting target account lists with Drift, MarketoEngage customers will supposedly be able to target each website visitor with a chatbot.
By 2030, AI is expected to eliminate 80% of today's project management tasks, revolutionising the field by enhancing data collection, tracking, and reporting.
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
This week Cisco is building 'the bridge to possible' to more than 8000 people expected to attend the Cisco Live 2019 conference in Melbourne.
The insurance industry in New Zealand is on the brink of transformation with AI, machine learning, and IoT, promising faster, more transparent services.
UCaaS is one of the fastest growing markets and is experiencing extensive pressure to evolve and keep up with the latest collaboration trends.
The term 'digital twin' may sound foreign to some, but Gartner says it is rapidly becoming established among modern organisations.
From making artificial intelligence a business reality to closer ties to human colleagues, robotic process automation is gearing up for a strong 2019.
BMC Helix with IBM Watson delivers cognitive insights across structured and unstructured federated knowledgebases.
The network for commercial financing will supposedly provide participants with a single view of all the transactions happening in the network.
IBM opens up Watson AI across any cloud, championing industry-wide transformation by breaking data silos and offering seamless AI integration.
Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.
42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.
With an emphasis on blending the two technologies to maximise returns for local mid-market companies, it helps them take the robot out of the human.
Chatbots have typically been used for customer experience, but AvePoint ANZ believes employees should also benefit from their use.
Gartner says while there are obvious concerns for today's workforce, the massive rise of AI will be about augmentation, not total automation.
