Chatbots stories - Page 6

Australian firms are advised to consider the legal ramifications of using artificial intelligence to interact with customers, as rushing to adopt this tech could lead to legal issues if errors occur.

SecureCo spearheads the integration of AI voices in the telecoms sector, transforming customer service with innovations like their game-changing Intelligent Voice Gateway.

Platinum Accounting Australia urges the accounting industry to utilise AI technology to enhance services and reduce costs.

Transport for London implements advanced digital technologies to manage congestion and improve efficiency on London's roads.

As the complexity of network systems escalates, IT leaders must shift from manual troubleshooting to AIOps (Artificial Intelligence for IT Operations), a strategic, AI-driven approach that enhances network management and ensures a top-notch user experience.

In anticipation of Taylor Swift's Eras Tour, DataStax announces SwiftieGPT, an AI chatbot offering comprehensive knowledge about Taylor Swift to her Australian fans.

AI cybersecurity leader Mindgard debuts free tool, AI Security Labs, to aid engineers in assessing cyber risks to AI systems.

Generative AI is fuelling sophisticated phishing and social engineering attacks, prompting organisations to adopt stringent controls.

UK House of Lords committee warns ministers about AI firms illegally using copyrighted material for training, calling for a revamp of outdated copyright laws.

Cybersecurity leader iboss launches the state-of-the-art ChatGPT Risk Module, an addition to its Zero Trust SSE solution, ensuring robust data security when utilising AI technologies.

Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.

Kaspersky study reveals an alarming increase in criminals discussing the use of AI tools for cyber exploitation on the dark web.

Data Privacy Day focus: As mistrust in data handling soars amongst Australians, Cloudera VP rallies businesses to heighten data security amid GenAI adoption.

Google and Danfoss join forces to enhance energy efficiency in data centres through AI and sustainable cooling systems.

Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.

Cybersecurity experts at Kaspersky reveal increasing threats to minors in 2024, including AI-generated inappropriate content, cyberattacks on young gamers and malicious app downloads.

Egress' Email Security Risk Report reveals that 94% of organisations have fallen victim to phishing attempts, demonstrating an alarming escalation in cyber threats.

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

Digital equity and site performance in Australian government websites showed significant improvements over the last year, bagging the second spot in global rankings, reports Adobe.

EU Chief Ursula von der Leyen urges Europe to increase AI adoption for competitiveness at the World Economic Forum.