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AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
AI in love lives: help for some, a deal-breaker for others
Generative AI

AI in love lives: help for some, a deal-breaker for others

AI is entering couples' counselling, with one in five partners keen for its help and nearly one in six ready to walk away over its use.

By Sean Mitchell • 4 min read • Wed, 4th Mar 2026
The AI infrastructure trap: Why your 'AI-ready' project may already be obsolete
Digital Transformation

The AI infrastructure trap: Why your 'AI-ready' project may already be obsolete

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

By Fabio Straessle • 4 min read • Mon, 2nd Mar 2026
Netskope launches NewEdge AI Fast Path to cut latency
Firewalls

Netskope launches NewEdge AI Fast Path to cut latency

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

By Sean Mitchell • 4 min read • Mon, 2nd Mar 2026
Quanton rebrands as AI partner to take pilots to scale
Digital Transformation

Quanton rebrands as AI partner to take pilots to scale

Quanton ditches pure automation tag to relaunch as an AI transformation partner, promising to help ANZ firms push pilots into production.

By Catherine Knowles • 5 min read • Mon, 2nd Mar 2026
Linnworks report links retail growth to ops maturity
Software-as-a-Service

Linnworks report links retail growth to ops maturity

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
UK listeners spot AI voices faster & trust them less
DevOps

UK listeners spot AI voices faster & trust them less

UK listeners are quicker than Americans to spot AI-generated voices, and their trust in what they hear plunges once they detect them.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
OpenClaw AI assistant surge sparks major security fears
Malware

OpenClaw AI assistant surge sparks major security fears

A rapid surge in OpenClaw AI assistant use has left tens of thousands of exposed systems and a trail of hijacked tools and malicious add-ons.

By Catherine Knowles • 5 min read • Fri, 27th Feb 2026
Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
How insurance providers are making their customer data AI ready
Data Analytics

How insurance providers are making their customer data AI ready

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

By Helen Richardson • 5 min read • Fri, 27th Feb 2026
AI is rewriting the B2B marketing playbook for CIOs, CTOs & CMOS
Data Analytics

AI is rewriting the B2B marketing playbook for CIOs, CTOs & CMOS

AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.

By James Foote • 4 min read • Thu, 26th Feb 2026

Stories from Other Regions

Chatbots stories

NFON & O2 Telefónica hit 100,000 Digital Phone users
Unified Communications

NFON & O2 Telefónica hit 100,000 Digital Phone users

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

By Sofiah Nichole Salivio • 3 min read • Sat, 7th Mar 2026
AI at Goddiva, a woman's perspective
Data Analytics

AI at Goddiva, a woman's perspective

At Goddiva, women across design to leadership are steering AI to sharpen creativity, deepen customer insight and reshape fashion eCommerce.

By Amber Domenech • 5 min read • Fri, 6th Mar 2026
AI as a career accelerator: expanding influence beyond the IT function
Digital Transformation

AI as a career accelerator: expanding influence beyond the IT function

AI is helping women in HR and beyond gain strategic influence, speeding policy work and reshaping leadership paths outside IT.

By Amy Curran • 4 min read • Wed, 4th Mar 2026
Give to Gain: Why sharing knowledge Is the most powerful investment we can make
eLearning

Give to Gain: Why sharing knowledge Is the most powerful investment we can make

Sharing knowledge, not hoarding it, is the investment that multiplies confidence, opportunity and leadership for future generations.

By Dr Rashmi Mantri • 4 min read • Tue, 3rd Mar 2026
Public backs AI in services, but demands strong rules
EduTech

Public backs AI in services, but demands strong rules

Nearly half of UK public back AI for faster, more accessible services, but demand tight rules, oversight and visible accountability.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026