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Consumer Trust stories

Buy reviews searches surge 1,325% as trust worries grow
Customer Experience

Buy reviews searches surge 1,325% as trust worries grow

Shoppers are being urged to scrutinise online sellers after search data showed a sharp rise in queries for bought credibility signals.

By Joseph Gabriel Lagonsin • 5 min read • Last week
PocketSmith launches Open Banking hub for Australians
Software-as-a-Service

PocketSmith launches Open Banking hub for Australians

Australian consumers unsure about sharing bank data now have a plain-language guide as PocketSmith expands its use of consented open banking feeds.

By Karen Joy Bacudo • 3 min read • Last week
Ant International upgrades Alipay+ with privacy tech
Data Protection

Ant International upgrades Alipay+ with privacy tech

Encrypted processing will let partners handle cross-border payments while keeping customer data private, as Alipay+ is used by 1.8 billion accounts.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Consumer Trust stories

Scam losses more than double as fraud hits consumers
Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
UK marketers plan to spend more on AI, Canva finds
Data Protection

UK marketers plan to spend more on AI, Canva finds

Most UK marketing leaders plan to boost AI budgets, but consumers want clearer rules before trusting adverts made with it.

By Sean Mitchell • 5 min read • Last week
UK consumers use AI widely but trust lags, EY finds
Digital Transformation

UK consumers use AI widely but trust lags, EY finds

Concern is growing over who controls AI decisions, even as 74% of UK consumers have used the technology in the past six months.

By Sean Mitchell • 4 min read • Last week
TISA backs digital ID plans but warns on safeguards
Data Protection

TISA backs digital ID plans but warns on safeguards

Digital IDs could speed up account opening and cut fraud, but the industry body says ministers must first nail safeguards and liability.

By Karen Joy Bacudo • 3 min read • Last week
Payments NZ urges resilience in payments modernisation
Digital Transformation

Payments NZ urges resilience in payments modernisation

Resilience is becoming the key test of New Zealand's payments overhaul as cyber threats and AI add strain to shared infrastructure.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Millennials trust AI more than Gen Z, survey finds
Customer Experience

Millennials trust AI more than Gen Z, survey finds

Australians are using AI heavily, but most still want clear labelling and sourcing before they trust its search and shopping advice.

By Sofiah Nichole Salivio • 4 min read • Last week
Amazon ad revenue surges 62% in Australia, says Pattern
Marketing Technologies

Amazon ad revenue surges 62% in Australia, says Pattern

Amazon's ad business is now outpacing major rivals in Australia, as Pattern estimates annual revenue reached USD $392 million in 2025.

By Sean Mitchell • 4 min read • Last month
Most UK shoppers oppose dynamic pricing for groceries
Customer Experience

Most UK shoppers oppose dynamic pricing for groceries

Britons are far more likely to reject changing grocery prices than embrace them, with fairness and clear pricing still driving loyalty.

By Shannon Williams • 3 min read • Last month
Influencer marketing shifts from add-on to core strategy
Customer Relationship Management

Influencer marketing shifts from add-on to core strategy

Brands risk losing ground as influencer activity is now being tied to sales, traffic and customer growth across UK and Europe.

By Mark Tarre • 3 min read • Last month
Ant International courts merchants on AI-led Asia growth
Crypto

Ant International courts merchants on AI-led Asia growth

Asian checkout friction is driving global merchants to Ant International as AI-assisted shopping starts reshaping cross-border payments.

By Karen Joy Bacudo • 3 min read • Last month
Banma, Alipay launch voice payment system for cars
Wearables

Banma, Alipay launch voice payment system for cars

Drivers will be able to book tickets and order food by voice as Banma and Alipay bring hands-free payments into connected cars.

By Karen Joy Bacudo • 4 min read • Last month
New Zealand businesses warned over illegal review gating
Software-as-a-Service

New Zealand businesses warned over illegal review gating

Pressure from regulators and Google is putting firms at risk of hefty penalties if they screen out unhappy customers before asking for public reviews.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australians demand AI labelling as trust concerns grow
Marketing Technologies

Australians demand AI labelling as trust concerns grow

Most Australians want AI-made content clearly labelled, as 89% back tougher regulation and 62% warn of damaged trust from deception.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Plaid says AI is reshaping consumer finance expectations
Data Protection

Plaid says AI is reshaping consumer finance expectations

More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.

By Karen Joy Bacudo • 4 min read • Last month
Why retailers need real-time visibility to handle demand surges
Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Last month