Conversational AI stories

BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.

Seedtag launches Liz Agent, an AI media planning assistant that turns chat-style briefs into end-to-end contextual campaigns in minutes.

Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

Fortinet launches FortiOS 8.0, adding AI governance, flexible SASE deployment and post-quantum cryptography across its Security Fabric.

Adobe is baking chat-style AI assistants into Photoshop and Firefly, letting users edit and generate images simply by describing changes.

Denodo Platform 9.4 targets production AI with unified governed data access, vector and MCP integration, plus a faster lakehouse engine.

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

SailPoint has added tools to govern AI agents, machine identities and privileged access as non-human accounts surge across cloud systems.

SailPoint revamps its platform around AI-driven adaptive identity security, promising real-time governance for human and machine access.

DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.

Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.

Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.

Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

ConvoZen launches a unified multilingual AI voice stack for India, debuting Akshara and Ragini speech models tuned to real call-centre audio.