Conversational AI stories - Page 10

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

Extreme Networks launches Extreme Platform ONE, integrating AI to cut network tasks by 90% and speed up resolution by 98%, simplifying IT management.

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.

Canva has integrated OpenAI's ChatGPT, enabling users to streamline design workflows with AI-powered context-aware tools directly within its platform.

Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.

HPE launches GreenLake Intelligence, an AI-driven platform enhancing hybrid IT operations with real-time optimisation and automation from Q3 2025.

Adobe launches AI-powered tools for Customer Experience Orchestration, enabling businesses to deliver personalised, scalable marketing across multiple channels.

Klearcom projects 79% revenue growth in 2025, driven by AI innovations and plans to expand its global carrier network and market reach.

Zoca has secured USD $6 million from Accel and others to boost its AI platform, helping local service businesses optimise bookings, retention, and growth.

Extreme Networks unveils Extreme Platform ONE, a unified AI-powered networking platform promising up to 90% workload reduction and streamlined operations.

Adopt AI has raised USD $6 million in seed funding to launch its platform, enabling apps to offer intelligent agent features through natural language interactions.

Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.

Kore.ai and Microsoft have formed a strategic partnership to integrate Kore.ai's AI agent platform with Microsoft's cloud and AI tools, advancing enterprise automation.

Kore.ai partners with Microsoft to enhance AI integration, enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.