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Customer engagement stories

Prometheus boosts APAC push with three Sydney leaders
Digital Transformation

Prometheus boosts APAC push with three Sydney leaders

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 30th Jan 2026
TELUS study finds Canadians and Americans demand safer AI
Data Protection

TELUS study finds Canadians and Americans demand safer AI

TELUS survey finds most Canadians and Americans use AI but overwhelmingly want stricter regulation, safety checks and clearer explanations.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026
Wibmo ranks 41st in 2025 Chartis retail analytics list
Data Analytics

Wibmo ranks 41st in 2025 Chartis retail analytics list

Wibmo takes 41st spot in Chartis 2025 Retail Banking Analytics 50, highlighting its growing role in payments security and AI-driven decisioning.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
Johnson Controls names Susan Hughes Asia Pacific chief
Manufacturing

Johnson Controls names Susan Hughes Asia Pacific chief

Johnson Controls has appointed Susan Hughes to lead its Asia Pacific business, joining the executive committee as it targets growth in the region.

By Karen Joy Bacudo • 4 min read • Wed, 28th Jan 2026
Metro Singapore partners Eagle Eye on loyalty revamp
Digital Transformation

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
The impact of email verification on eCommerce success
Customer Experience

The impact of email verification on eCommerce success

Robust email verification is emerging as a must-have for eCommerce firms seeking higher conversions, lower costs and stronger trust.

By Edmund Ng • 6 min read • Tue, 27th Jan 2026
EcoOnline names David Orstad Chief Customer Officer
Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Pinewood.AI unveils Pi as it enters North America
Digital Transformation

Pinewood.AI unveils Pi as it enters North America

Pinewood.AI launches Pi autonomous agent and Seez's Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026
Twilio, AEG sign fan engagement & data partnership
Software-as-a-Service

Twilio, AEG sign fan engagement & data partnership

Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Zepz buys Pomelo to add credit cards to remittances
Fintech

Zepz buys Pomelo to add credit cards to remittances

Zepz has bought fintech Pomelo to bolt credit cards and lending onto its remittance brands, deepening its push into cross-border finance.

By Mark Tarre • 3 min read • Thu, 22nd Jan 2026
TP Link expands Kieran Vineer role across UK & Ireland
Firewalls

TP Link expands Kieran Vineer role across UK & Ireland

TP-Link has expanded Kieran Vineer's role to lead UK and Ireland distribution for its Omada business networking and VIGI surveillance ranges.

By Mark Tarre • 3 min read • Thu, 22nd Jan 2026
Tech Mahindra brand rises on global IT strength index
Digital Transformation

Tech Mahindra brand rises on global IT strength index

Tech Mahindra climbs to fourth in India and ninth globally for brand strength, as Brand Finance values its brand at USD $3.4 billion.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
AI reshapes banks' role in Asia Pacific financial wellness
Fintech

AI reshapes banks' role in Asia Pacific financial wellness

Most APAC banks are failing to meet customers' financial wellness needs, an Adobe index finds, leaving a trust gap ripe for fintechs.

By Varun Kapoor • 5 min read • Thu, 22nd Jan 2026

Stories from Other Regions

Customer engagement stories

Keyloop to buy Motortech.ai to boost dealer AI tools
Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
GoTo boosts automotive platform with AI & Tekion link
Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Twilio, AEG expand fan tech deal across arena & LA Kings
Data Analytics

Twilio, AEG expand fan tech deal across arena & LA Kings

Twilio and AEG broaden fan-tech tie-up, rolling out data-driven engagement across AXS, Crypto.com Arena and the LA Kings brand.

By Catherine Knowles • 4 min read • Fri, 23rd Jan 2026
Infobip backs RCS, WhatsApp to cut UK returns costs
Unified Communications

Infobip backs RCS, WhatsApp to cut UK returns costs

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.

By Kaleah Salmon • 4 min read • Thu, 22nd Jan 2026