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Customer Expectations Stories - Page 7

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Customer Expectations stories

Forrester report identifies key mobile banking features by 2027
Fintech

Forrester report identifies key mobile banking features by 2027

Forrester's new report highlights essential mobile banking features by 2027, emphasising fraud management and security as top priorities for customer trust.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Rapid growth in Australian eCommerce & its challenges
Supply Chain

Rapid growth in Australian eCommerce & its challenges

Australian eCommerce is projected to reach AUD $90 billion by 2029, as retailers shift to smaller, frequent orders to meet rising customer expectations.

By Philip Makowski • 5 min read • Tue, 17th Dec 2024
Lemongrass unveils update to cut SAP cloud downtime
Migration

Lemongrass unveils update to cut SAP cloud downtime

Lemongrass enhances its LCP Migrate solution, promising near-zero downtime for businesses migrating to RISE with SAP, improving cloud transition efficiency.

By Catherine Knowles • 3 min read • Fri, 6th Dec 2024
NICE CXone platform sees 80% increase in interactions
Unified Communications

NICE CXone platform sees 80% increase in interactions

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
The role of a competitive offering in enhancing customer retention for MSPs
Customer Experience

The role of a competitive offering in enhancing customer retention for MSPs

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

By Anthony Daniel • 4 min read • Mon, 2nd Dec 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
FedEx prepares for APAC festive surge with tech solutions
Supply Chain

FedEx prepares for APAC festive surge with tech solutions

FedEx readies for a festive surge in Asia Pacific, utilising tech solutions and a workforce of 28,000 to ensure seamless deliveries during peak shopping.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Banks struggle to harness full potential of cloud tech
Data Analytics

Banks struggle to harness full potential of cloud tech

A new report reveals traditional banks struggle to leverage cloud investments effectively, contrasting with fintechs that prioritise sales growth.

By Shannon Williams • 3 min read • Sat, 16th Nov 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Zoho study reveals rising customer service expectations in Australia
Customer Experience

Zoho study reveals rising customer service expectations in Australia

A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

By Sean Mitchell • 4 min read • Tue, 1st Oct 2024
Zendesk introduces outcome-based pricing for AI solutions
Customer Experience

Zendesk introduces outcome-based pricing for AI solutions

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
All the biggest NetSuite AI enhancements announced at SuiteWorld
Customer Relationship Management

All the biggest NetSuite AI enhancements announced at SuiteWorld

NetSuite unveils AI-driven features at SuiteWorld 2024, promising enhanced productivity and seamless integration for users, at no extra cost.

By Matthew Owens • 6 min read • Thu, 12th Sep 2024
Observability-driven digital customer experience is make or break for enterprise businesses
Data Analytics

Observability-driven digital customer experience is make or break for enterprise businesses

Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.

By Jason Leonidas • 4 min read • Tue, 3rd Sep 2024

Stories from Other Regions

Customer Expectations stories

AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Fujitsu partners with SAP Fioneer to innovate insurance in Japan
Digital Transformation

Fujitsu partners with SAP Fioneer to innovate insurance in Japan

Fujitsu and SAP Fioneer have teamed up to develop a specialised cloud platform, aiming to enhance Japan's insurance sector by March 2026.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
UK banks struggle to utilise data for timely product launches
Marketing Technologies

UK banks struggle to utilise data for timely product launches

UK banks struggle to innovate despite growing balance sheets, with 77% under pressure to keep up, a SaaScada study reveals.

By Shannon Williams • 4 min read • Tue, 24th Sep 2024
Understanding payments preferences builds trust and growth – Worldpay
Customer Experience

Understanding payments preferences builds trust and growth – Worldpay

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

By Worldpay • 3 min read • Tue, 17th Sep 2024
SOTI Snap upgrade to streamline retail operations for peak season
Supply Chain

SOTI Snap upgrade to streamline retail operations for peak season

SOTI Snap's latest update, with AI-driven paper digitisation and multilingual form generation, aims to streamline Australian retail operations for efficient peak season management.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024