Qualtrics says AI is helping businesses cut churn, boost revenue and uncover richer customer feedback by analysing calls and surveys.
GE Appliances uses Gemini Enterprise to put AI into factories, logistics and supplier work, cutting backorders 25% and speeding shift summaries.
Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.
Ideally's AUD $13.4 million raise backs US growth and a new subscription product as brands seek faster, cheaper consumer insights.
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Fastly wins top Forrester ranking for edge development platforms, with strongest customer feedback and a push into AI, containers and event streaming.
Miro is acquiring Reforge to fuse its visual workspace with training tools, sharpening AI-era product decisions as well as delivery.
Robinhood tests a verified social trading beta with 1,000 power users, letting them share live trades, stats and discussion in-app.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Founders can stretch budgets and sharpen campaigns with six affordable digital marketing platforms, from email automation to skills training.
AskNicely adds Reputation Manager to its customer experience software, helping multi-site service chains blend surveys, reviews and listings data.
Digital platforms can help aged care providers meet Australia's 2025 reforms by collecting feedback faster, tracking action and improving care.
New Zealand firms face escalating legal and platform scrutiny over review gating, as Storm IMC warns the tactic may breach the Fair Trading Act.
NASCAR expands AI use to cut race analysis from hours to minutes, sharpen fan feedback reviews and guide decisions on competition quality.
Tenzo names hospitality veteran Jane O'Riordan as Chair of the Board to guide expansion as restaurants battle tighter margins and staffing pressures.
Sprinklr rolls out Spring '26 update with AI copilots, testing controls and customer feedback tools for enterprises.
iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.
