Customer Loyalty stories - Page 2
Most Singapore banks fall short of brand promises, says Forrester
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customer loyalty
Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.
Becky Lim appointed Chief Sales Officer at Plaza Premium Group
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customer loyalty
Becky Lim has been appointed Chief Sales Officer at Plaza Premium Group, tasked with leading global sales and driving growth across its airport hospitality services.
Australian shoppers cautious on AI, trust key for Black Friday
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customer loyalty
Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.
WestJet & TELUS unite loyalty schemes for travel & tech perks
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customer loyalty
WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.
Mobile app ordering four times faster than web, boosts loyalty
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customer loyalty
Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.
Online marketplaces reshape Australian retail as logistics race heats up
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customer loyalty
Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.
Australian patience with automated customer service is wearing thin
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customer loyalty
Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.
Salesforce & Stripe team up with OpenAI for AI-powered checkout
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customer loyalty
Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.
Why it’s vital to bring all of your customers on your CX transformation journey
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customer loyalty
Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.
AI in customer service: balancing technology & the human touch
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customer loyalty
UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.
Singapore consumers trust AI, but privacy concerns still linger
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customer loyalty
Singapore consumers are optimistic about AI’s benefits but remain concerned about privacy and prefer human interaction in customer service.
Personalisation wins in the age of AI
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customer loyalty
Retailers worldwide are transforming loyalty programs with AI-driven personalisation, using real-time data to tailor customer experiences and boost engagement.
Revolut launches uncapped rewards on debit cards in Australia
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customer loyalty
Revolut launches RevPoints in Australia, offering uncapped rewards points on debit card spending redeemable for miles, gift cards and lifestyle perks.
Gen Z shift sees brand loyalty give way to trend-driven trust
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customer loyalty
Gen Z UK shoppers are prioritising viral trends and influencer promotion over traditional brand loyalty, reshaping consumer trust according to SAP Emarsys.
Australians demand human touch as trust in AI & data use wanes
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customer loyalty
Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.
Kiwis lose trust in AI as preference for human service prevails
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customer loyalty
Only 18% of New Zealanders trust companies’ use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.
Teradata launches AI-driven customer intelligence for real-time CX
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customer loyalty
Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.
Oracle launches AI agents for sales, marketing & service tasks
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customer loyalty
Oracle launches AI agents in Fusion Cloud Applications to enhance marketing, sales, and service, boosting efficiency and customer experience at no extra cost.
How RCS can solve the trust and customer experience tension
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customer loyalty
RCS offers Australian businesses a secure, interactive way to boost customer engagement and trust, tackling data privacy concerns amid rising scams.
Stampede & Square launch PayOS to boost hospitality personalisation
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customer loyalty
Stampede has partnered with Square to launch PayOS, a unified hospitality platform integrating sales, payments, and guest data to boost customer engagement and revenue.