Customer retention stories - Page 8

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.

Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.

NormCyber, a Fareham-based risk management firm, rolls out an Incident Response Readiness Assessment service to combat a 64% rise in cyber incidents by simulating attacks and fine-tuning their response.

US firm Legit Security expands its executive team with the appointment of Justin Bradley as VP of Customer Success, reinforcing the ASPM pioneer's dedication to customer development and retention.

Meet Ameya Talwalkar, the Founder and CEO of Cequence Security, who are transforming digital security with its innovative and comprehensive approach to API vulnerabilities.

Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.

Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.

Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.

AI: A transformative force in the future of digital transformation. Discover its impact in the L.I.V.E. enterprises approach.

LeanDNA strengthens executive team with new CRO Olivier Gachot and CMO Jordan Slabaugh to drive go-to-market strategy and accelerate growth.

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.