Customer Satisfaction stories - Page 15
AWS reveals enhanced features for supply chain service
Fri, 1st Dec 2023
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data analytics
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hyperscale
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public cloud
Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.
Mystifly partners with Google Cloud to revolutionise travel technology sector
Thu, 30th Nov 2023
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data analytics
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public cloud
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partner programmes
Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.
ServiceNow & Amazon Web Services announce five-year strategic collaboration
Thu, 30th Nov 2023
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saas
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hyperscale
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public cloud
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
EzyCollect unveils direct debit feature for seamless B2B payments
Fri, 17th Nov 2023
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risk & compliance
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payment technologies
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customers
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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cx
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martech
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supply chain
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
Fri, 10th Nov 2023
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devops
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apm
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software development
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
BP invests in AI forecasting to enhance CX, reduce waste
Thu, 9th Nov 2023
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cx
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martech
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supply chain
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Thu, 9th Nov 2023
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advanced persistent threat protection
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ai
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cybersecurity
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
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Cybage Software welcomes Geoffrey Van Haeren to Advisory Board
Tue, 7th Nov 2023
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marketing
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software
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global expansion
Cybage Software Pvt. Ltd welcomes industry expert Geoffrey Van Haeren to its Advisory Board, adding to its expertise and innovation.
Agile software development pivotal to future AI and ML growth, says expert
Fri, 27th Oct 2023
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edutech
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fintech
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martech
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
John Lewis sees 30% sales increase through Zyler's virtual try-on software
Fri, 27th Oct 2023
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cx
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martech
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sales
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Mon, 23rd Oct 2023
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supply chain
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oracle
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oracle netsuite
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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data analytics
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cx
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Absolute Software tops Endpoint Management and Zero Trust Networking
Thu, 28th Sep 2023
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hybrid & remote work
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leadership
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wfh
G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.
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Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Wed, 20th Sep 2023
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professional services
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orchestration
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eci software solutions
ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.
Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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martech
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partner programmes
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
The power of audio experiences in retail and hospitality
Wed, 6th Sep 2023
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cx
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martech
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digital entertainment
The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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public cloud
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cx
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martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.