Customer service stories
A managed protection service suite empowers MSPs to scale their businesses effectively
Yesterday
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firewalls
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network security
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advanced persistent threat protection
A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.
Yusen Logistics upgrades pharma tracking with FourKites platform
Last week
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data analytics
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supply chain
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customer service
Yusen Logistics has adopted FourKites' NIC-Place platform for real-time tracking and temperature monitoring of pharma shipments across Europe, boosting compliance and service.
Square unveils portable Handheld for UK restaurants & cafes
Last week
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martech
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commerce systems
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supply chain
Square has launched its portable Handheld device in the UK, offering restaurants a lightweight tool to streamline operations and improve service efficiency.
Agentic AI and Saas - The next chapter in CX
Last week
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saas
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digital transformation
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cx
Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.
Exclusive: Chris Donato on Zendesk’s AI shift in CX strategy
Last week
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saas
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cx
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martech
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Last week
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digital transformation
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martech
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ai security
NTT DATA launches a new EPAS service to enhance adoption of Salesforce’s Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.
Ericsson unveils revamped partner programme for enterprise wireless
Last week
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data analytics
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planning
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partner programmes
Ericsson is revamping its Enterprise Wireless Solutions partner programme, simplifying tiers and boosting earnings, effective from 1 July 2025.
Ericsson unveils new partner scheme for wireless solutions
Last week
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digital transformation
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ericsson
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resellers
Ericsson launches a simpler partner scheme for Enterprise Wireless Solutions, boosting financial rewards and support in mid-2025.
Salesforce launches Agentforce 3 to boost enterprise AI
Last week
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crm
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siem
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hyperscale
Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.
Avoid these 3 common pitfalls when using AI to improve customer experience
Last week
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crm
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digital transformation
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cx
Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.
TSD & Perplex Digital win top honours at Umbraco Awards 2025
Last week
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digital transformation
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cx
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martech
Herefordshire’s TSD and Perplex Digital have won top awards at the Umbraco Awards 2024 for their innovative eCommerce platforms and AI integrations.
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Last week
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digital transformation
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smart home
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data privacy
Nvidia CEO calls AI agents a "multi-trillion-dollar opportunity" as they transform tasks with autonomy, emotional intelligence, and raise ethical concerns.
Duco joins ServiceNow Partner Program & expands leadership team
Last month
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digital transformation
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cybersecurity
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it services
Adelaide's Duco joins ServiceNow Partner Program, appointing Sean Sounes to lead ServiceNow solutions and bolster digital transformation across APAC.
Majority of Britons back fines for long customer call waits
Last month
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cx
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martech
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ai
A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.
Ian Tickle named Chief of Global Field Operations at Freshworks
Last month
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saas
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cx
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martech
Ian Tickle has been named Chief of Global Field Operations at Freshworks, advancing from interim to lead the company’s global sales and expansion efforts.
UK retailers eye warehouse automation to drive future growth
Last month
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robots
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supply chain
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ecommerce
Most UK retailers see outdated warehouse tech as a barrier to growth, with 88% backing automation to boost efficiency and meet fluctuating customer demand.
NiCE & AWS deepen AI partnership to power CX automation
Last month
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uc
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digital transformation
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hyperscale
NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.
Agentic AI market set to soar as firms drive automation growth
Last month
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cx
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phishing
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martech
Agentic AI market set to grow from USD $7.28 billion in 2025 to over $41 billion by 2030, driving automation and transforming sectors from cybersecurity to customer service.
Tuatahi & Ventia sign NZD $110 million fibre network deal
Last month
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uc
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devops
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apm
Tuatahi First Fibre has appointed Ventia as its primary partner in a NZD $110 million deal to support its expanding fibre broadband network across New Zealand.
NiCE launches CXone Mpower Agents to automate customer service
Last month
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uc
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digital transformation
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cx
NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.