Customer service stories
Businesses reconsider cloud-based AI over data privacy concerns
3 days ago
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ai
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customer service
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convergence
Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.
UK firms losing £244bn annually due to poor data and revenue loss
Last week
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insurance
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customer service
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netflix
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
Amazon Connect adds Generative AI features to enhance CX
Last week
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ml
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aws
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chatbots
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Last week
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data analytics
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power quality
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nz
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
UK businesses regret two-thirds of recent software purchases
Last week
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cybersecurity
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customer service
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productivity
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
Last week
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customer service
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retail
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productivity
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Last week
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f5 networks
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customer service
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resellers
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Last month
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customer service
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community
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support
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
Last month
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cx
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customer service
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innovation
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
ToolTime launches UK job management software for tradespeople
Last month
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ios
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productivity
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android
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
SecurityBridge expands teams amid demand for SAP solutions
Last month
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managed services
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pwc
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ibm
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Last month
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digital transformation
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ml
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data management
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference.
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Tom Gough appointed as Sage's Country Manager for Australia & New Zealand
Last month
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customer service
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leadership
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growth
Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.
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Vudoo appoints Peter Manten as Managing Director for APAC
Last month
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customer service
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market growth
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retail media
Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Last month
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data protection
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compliance
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productivity
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
TeamViewer partners with t' order to digitalise hospitality sector in South Korea
Last month
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support
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customer service
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collaboration
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
Suttons International and LogChain partner for digital supply chain enhancement
Last month
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customer service
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digitalisation
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innovation
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
Lenovo recognises top NZ business partners at Gala Awards
Mon, 30th Oct 2023
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lenovo
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innovation
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awards
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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mobility
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cx
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it infrastructure
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Tue, 24th Oct 2023
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cybersecurity
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social media
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innovation
Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.
Paymentology named 2023 technology leader in SPARK Matrix for CMS
Mon, 23rd Oct 2023
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enterprise
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customer service
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innovation
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Mon, 23rd Oct 2023
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harvey norman
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customer service
Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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managed services
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enterprise
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government
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Wed, 18th Oct 2023
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communications
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customer service
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telecommunications
Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.