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Australia leaders warn AI governance lags adoption
Data Protection

Australia leaders warn AI governance lags adoption

Governance gaps are emerging as hospitals, contact centres and enterprises push AI into frontline operations, raising risk and accountability concerns.

By Sofiah Nichole Salivio • 4 min read • Today
AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Today
AI investments face tougher scrutiny over returns & risk
Manufacturing

AI investments face tougher scrutiny over returns & risk

Boards are demanding clearer strategy and proof of savings as manufacturers and retailers move AI from pilots into core operations.

By Sofiah Nichole Salivio • 5 min read • 2 days ago
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
APAC executives back practical AI as infrastructure grows
Malware

APAC executives back practical AI as infrastructure grows

Rising AI workloads are forcing APAC firms to invest more in data centres, fibre and energy, while also reshaping customer service and cyber defence.

By Sean Mitchell • 5 min read • 2 days ago
Asia-Pacific firms warned over hidden AI risks at work
Data Protection

Asia-Pacific firms warned over hidden AI risks at work

Most workers are using AI without approval, leaving Australian boards exposed to privacy breaches and unmanaged data flows.

By Mark Tarre • 4 min read • 2 days ago
Asia-Pacific executives hail AI's rapid business rise
Customer Relationship Management

Asia-Pacific executives hail AI's rapid business rise

AI is now embedded in reporting and operations across the region, but executives warn that governance, data sovereignty and shadow use lag behind.

By Mark Tarre • 6 min read • 2 days ago
AI shifts to governed, real-time systems at the edge
Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • 2 days ago
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • 2 days ago
Akamai warns of surging bot attacks on APAC commerce
Data Protection

Akamai warns of surging bot attacks on APAC commerce

Asia Pacific retailers, travel firms and hotels face a 63% rise in bot attacks as AI tools and APIs widen exposure to fraud and disruption.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Valantor buys EyeLevel to launch visual intelligence
Data Protection

Valantor buys EyeLevel to launch visual intelligence

Enterprises can now run AI on sensitive documents in private or air-gapped systems, reducing security and compliance risks.

By Sean Mitchell • 4 min read • 3 days ago
AskNicely launches AI review-routing tool for chains
Software-as-a-Service

AskNicely launches AI review-routing tool for chains

Visibility in AI search is becoming harder for chains without reviews across multiple sites, as AskNicely automates routing feedback to them.

By Mark Tarre • 3 min read • 3 days ago
Google named IDC MarketScape Leader in AI software
Digital Transformation

Google named IDC MarketScape Leader in AI software

The ranking could help Google win enterprise AI contracts as buyers demand secure, governed tools rather than standalone chatbots.

By Sean Mitchell • 4 min read • 3 days ago
AI now runs parts of cyber attacks, Check Point says
Data Protection

AI now runs parts of cyber attacks, Check Point says

Defenders face shorter patching windows as Check Point says AI can now turn new flaws into working exploits within hours.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Stories from Other Regions

Customer service stories

Vero Insurance adds AI sentiment checks in New Zealand
Digital Transformation

Vero Insurance adds AI sentiment checks in New Zealand

It will let staff spot complaints and vulnerability in real time, giving Vero earlier warning of customer distress across its New Zealand teams.

By Karen Joy Bacudo • 4 min read • 2 days ago
Australian firms race ahead of AI security controls
Digital Transformation

Australian firms race ahead of AI security controls

Most Australian businesses lack full oversight of AI systems, leaving incidents and hidden vulnerabilities to outpace governance efforts.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Crescendo appoints Andy Lee as Chief Executive Officer
Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • 3 days ago