Customer service stories - Page 17
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
TeamViewer partners with t' order to digitalise hospitality sector in South Korea
Thu, 2nd Nov 2023
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cloud services
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collaboration
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support
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
Suttons International and LogChain partner for digital supply chain enhancement
Thu, 2nd Nov 2023
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supply chain & logistics
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cleantech
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sustainability
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
Lenovo recognises top NZ business partners at Gala Awards
Mon, 30th Oct 2023
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lenovo
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customer service
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channel ecosystem
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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cx
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martech
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hcm
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Tue, 24th Oct 2023
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advanced persistent threat protection
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cybersecurity
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email
Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.
Paymentology named 2023 technology leader in SPARK Matrix for CMS
Mon, 23rd Oct 2023
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customer service
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investment
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r&d
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Mon, 23rd Oct 2023
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harvey norman
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customer service
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dreame technology
Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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edutech
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partner programmes
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api
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Wed, 18th Oct 2023
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uc
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partner programmes
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telco
Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.
Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
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data analytics
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martech
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cdp
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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edutech
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gaming
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digital entertainment
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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uc
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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data analytics
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public cloud
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cx
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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fintech
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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cx
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martech
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hcm
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.