Customer service stories - Page 23
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
#
crm
#
uc
#
martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
EncompaaS brings on new chief customer officer as part of growth strategy
Wed, 23rd Dec 2020
#
crm
#
uc
#
paas
EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company’s global presence.
Adyen collaborates with Microsoft to accelerate payments innovation
Fri, 18th Dec 2020
#
crm
#
martech
#
commerce systems
Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
#
crm
#
martech
#
whatsapp
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
#
crm
#
cx
#
martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Blue Prism launches Service Assist to empower contact centres
Fri, 9th Oct 2020
#
crm
#
uc
#
martech
Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.
The innumerable benefits of AI for businesses
Fri, 11th Sep 2020
#
crm
#
cx
#
martech
Artificial intelligence is revolutionizing industries, from finance to customer service. Discover the benefits it can bring to your business.
Avaya brings Device as a Service offering to more businesses around the world
Mon, 13th Jul 2020
#
crm
#
martech
#
avaya
Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
CareAR integrates AR support solution with ServiceNow
Tue, 30th Jun 2020
#
crm
#
martech
#
ar, vr & metaverse
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
deVere responds to growing demand for fintech solutions with new app
Tue, 23rd Jun 2020
#
crm
#
fintech
#
martech
deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI is powering a shift in digital customer engagement
Wed, 6th May 2020
#
crm
#
uc
#
martech
AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
#
crm
#
uc
#
cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
#
crm
#
uc
#
hyperscale
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Vodafone urges customers to go digital, expects call times to increase
Tue, 24th Mar 2020
#
crm
#
uc
#
martech
Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
Soul Machines raises $40m, steps closer to global aspirations
Wed, 15th Jan 2020
#
crm
#
martech
#
healthtech
Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.
Security, analytics and customer service top priorities for CFOs
Thu, 26th Dec 2019
#
crm
#
data analytics
#
martech
A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.
People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
#
crm
#
uc
#
cx
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
#
crm
#
uc
#
martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
#
crm
#
uc
#
hyperscale
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
#
crm
#
uc
#
martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.