Digital Channels stories
The overhaul should speed new service launches and improve billing accuracy as Ishan Technologies expands its digital infrastructure business.
The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.
Banks in tightly regulated markets will get help modernising systems without surrendering data control, compliance or operational resilience.
The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.
Outdated paper references will be replaced as Hydroscand centralises 30,000 products in Akeneo, speeding searches and reducing downtime risks.
The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.
Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.
Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.
Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.
Banks seeking faster onboarding and broader channel support may benefit as Forrester ranks Temenos among the top digital banking vendors.
Marketers in Southeast Asia gain a clearer way to track creator campaign returns as YouTube data replaces estimated metrics and fragmented workflows.
Measured gains in service speed and transparency drove Granicus's awards, with councils cutting wait times, costs and phone enquiries.
Banks that fail to modernise core systems may struggle to scale AI, cloud services and new payment rails, Temenos and Bain warn.
The retailer aims to cut technical debt and support expansion to 1,200 stores with cloud POS that also handles rodeo and festival pop-ups.
High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.
Thousands of players and retailers now rely on new real-time links after Lotto New Zealand completed an 18-month systems overhaul.
Online sales took 28.7% of the UK retail market in March, even as fuel stockpiling masked weaker underlying consumer demand.
A UK charity will get free access for a year as fundraising pressure pushes more non-profits to seek cheaper digital tools.
Public sector digital projects cut waits, boosted participation and saved staff time across UK councils as Granicus named seven award winners.
AI-led search is pushing brands to adapt fast, with UK marketers more prepared than global peers for a click-less discovery model.