Digital Engagement stories - Page 2

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.

Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.

Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.

Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.

Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.

Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.

With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.

Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.

Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.

The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.

Only 27% of Aussie government officials are confident in their organisation's digital readiness, despite viewing digital as a significant disruptor.

Cisco has released its first Smart Region Report, highlighting digital opportunities for South East Queensland.

The ways in which we are learning is evolving. The new digital environment is empowering learners and teachers as never before.

Digital interactions are set to influence 64% of every dollar spent in retail stores by end of 2015, according to Deloitte Digital.

In a digital era, many firms fall into the multi-channel trap, failing to deliver consistent experiences across customer journeys.