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JLL Design consolidates global design services under one brand
Branding

JLL Design consolidates global design services under one brand

JLL has launched JLL Design, a global consultancy unifying its design services to enhance delivery across workplace, retail, and hospitality sectors.

By Kaleah Salmon • 3 min read • Tue, 15th Apr 2025
Easter hotel bookings in Australia rise by 19.6% for 2025
School Holidays

Easter hotel bookings in Australia rise by 19.6% for 2025

Hotel bookings across Australia for Easter 2025 have surged by 19.6% compared to last year, signalling a trend towards earlier travel plans.

By Sean Mitchell • 3 min read • Mon, 14th Apr 2025
GCX Managed Services reports strong growth in 2023
Unified Communications

GCX Managed Services reports strong growth in 2023

GCX Managed Services reports impressive year-on-year growth driven by global customer acquisition, with plans to enhance offerings amid expanding automation.

By Catherine Knowles • 3 min read • Mon, 7th Apr 2025
AI tools revolutionise hospitality guest interaction
Customer Relationship Management

AI tools revolutionise hospitality guest interaction

The hospitality sector embraces AI to enhance guest experiences, as SevenRooms launches innovative tools promising to streamline operations and reduce costs.

By Melania Watson • 3 min read • Mon, 31st Mar 2025
Infor unveils AI-powered revenue management for hotels
Generative AI

Infor unveils AI-powered revenue management for hotels

Infor has unveiled a new AI-driven Revenue Management Solution designed to help hotels optimise pricing strategies and enhance profitability across various sectors.

By Sean Mitchell • 2 min read • Mon, 24th Feb 2025
Australian Venue advances retail network with new partners
Customer Experience

Australian Venue advances retail network with new partners

Australian Venue has partnered with Zitcha, Mercato, and Perion to enhance its Retail Media Network, AVC experience+, streamlining advertising operations.

By Kaleah Salmon • 2 min read • Thu, 20th Feb 2025
Grandstream unveils GWN7670, its first Wi-Fi 7 access point
Network Infrastructure

Grandstream unveils GWN7670, its first Wi-Fi 7 access point

Grandstream has launched its GWN7670 Wi-Fi 7 access point, achieving speeds up to 3.6Gbps to enhance connectivity for small-to-medium businesses.

By Kaleah Salmon • 2 min read • Thu, 6th Feb 2025
Planday: How AI & tech will change hospitality by 2025
Data Analytics

Planday: How AI & tech will change hospitality by 2025

Planday's 2025 Tech Trends Report reveals that while all hospitality operators see AI's value, only 17% fully understand its potential impact on their businesses.

By Shannon Williams • 3 min read • Fri, 24th Jan 2025
Hexaware collaborates with AWS to boost cloud adoption
Digital Transformation

Hexaware collaborates with AWS to boost cloud adoption

Hexaware Technologies has partnered with Amazon Web Services to enhance cloud adoption and deliver generative AI solutions across multiple sectors.

By Shannon Williams • 3 min read • Wed, 22nd Jan 2025

Stories from Other Regions

Hospitality stories

UK payment outages cost retail, hospitality GBP £1.6 billion
Digital Transformation

UK payment outages cost retail, hospitality GBP £1.6 billion

Payment outages in the UK cost retail and hospitality sectors GBP £1.6 billion annually, with over five major disruptions each year impacting customer spending.

By Jed Nykolle Harme • 4 min read • Wed, 11th Jun 2025
Exclusive: WorkJam's AI-driven evolution for a smarter frontline
Digital Transformation

Exclusive: WorkJam's AI-driven evolution for a smarter frontline

WorkJam's frontline platform is revolutionising workplace engagement in APAC, delivering 407% ROI and transforming how businesses connect with staff.

By Melania Watson • 5 min read • Wed, 4th Jun 2025
Australian discretionary spending rebounds as confidence grows
Economics

Australian discretionary spending rebounds as confidence grows

Australia's Visa Spending Momentum Index rose 2.7 points to 98.6 in March, signalling a rebound in consumer spending after two months of decline.

By Melania Watson • 3 min read • Wed, 23rd Apr 2025
AI & personalisation drive new luxury demand in Aussie dining
Data Analytics

AI & personalisation drive new luxury demand in Aussie dining

Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.

By Melania Watson • 5 min read • Thu, 17th Apr 2025
Achieve True Personalisation with AI-Powered Customer Data Clouds
Data Analytics

Achieve True Personalisation with AI-Powered Customer Data Clouds

AI-powered Customer Data Clouds are revolutionising personalisation, allowing brands to deliver tailored experiences at scale, transforming customer engagement.

By Billy Loizou • 8 min read • Tue, 15th Apr 2025
Major brands to boost investment in loyalty programmes
Customer Relationship Management

Major brands to boost investment in loyalty programmes

A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
EVT introduces AI solution for feedback at Aussie cinemas
Data Analytics

EVT introduces AI solution for feedback at Aussie cinemas

EVT has unveiled an AI-driven sentiment analysis tool for its Australian cinemas, enhancing customer feedback processing and improving service quality.

By Sean Mitchell • 3 min read • Tue, 8th Apr 2025
Adyen highlights rising fraud trends in Singapore, 2025
Data Protection

Adyen highlights rising fraud trends in Singapore, 2025

Adyen reveals a surge in innovative fraud tactics in Singapore, highlighting challenges for retailers as consumers demand stronger security measures.

By Melania Watson • 2 min read • Tue, 4th Feb 2025