Global Stories

Adeptia Automate 5.2 adds AI access to integrations

Adeptia 5.2 lets AI assistants probe live integration workflows as the software maker adds a Model Context Protocol server for real-time monitoring.

By Sofiah Nichole Salivio • 3 min read • Last month

Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

By Sean Mitchell • 3 min read • Last month

Data Protection

UK SAP users warn of data gaps slowing AI adoption

UK businesses back AI and SAP transformation, but only 4% are very confident in data quality and 94% say silos hinder real-time decisions.

By Sofiah Nichole Salivio • 3 min read • Last month

Unified Communications

Minor Hotels unveils global AI platform with Google

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

By Mark Tarre • 5 min read • Last month

Data Protection

MSPs face AI adoption hurdle over governance rules

AvePoint and Omdia find governance and compliance are stalling AI adoption for MSP customers, as demand outpaces providers' readiness.

By Catherine Knowles • 4 min read • Last month

Data Protection

Governance & compliance block MSP AI adoption, report says

Governance and compliance are stalling MSP AI rollouts, with AvePoint and Omdia finding operational strain is widening the gap between investment and delivery.

By Catherine Knowles • 3 min read • Last month

Digital Transformation

C3 AI launches C3 Code to speed enterprise AI apps

C3 AI rolls out C3 Code to help business users build governed enterprise AI apps in hours, with agents handling design, testing and deployment.

By Catherine Knowles • 4 min read • Last month

Digital Transformation

ServiceNow makes AI standard across entire platform

ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.

By Sean Mitchell • 4 min read • Last month

DevOps

Optimizely training sparks surge in marketing AI agents

Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.

By Sean Mitchell • 4 min read • Last month

Data Analytics

Why the Chatbot is not your AI strategy

Chatbots are easy to sell, but businesses seeking real AI gains should be looking at systems intelligence, says an expert.

By Adrian Randall • 6 min read • Last month

Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

Accordion snaps up A5 to widen Salesforce, data and AI services for private equity clients across North America, EMEA and India.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Data Analytics

V2 AI wins Databricks Silver Partner status in APAC

V2 AI has secured Databricks Silver Partner status, strengthening its credentials as it targets more data and AI work across Asia-Pacific.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Marketing Technologies

Levanta acquires Perch+ to expand Amazon marketplace

Levanta buys Perch+ as it broadens creator and affiliate tools for Amazon sellers, adding hundreds of merchants and publishers to its platform.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Manufacturing

Private equity-backed firms trail venture rivals on AI

Private equity-backed firms use paid AI tools more than most peers, but many still struggle to turn sponsor pressure into practical finance gains.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer Relationship Management

Supply chain operators: Here's how to make AI and data work for you

Logistics firms are sitting on rich data, but disconnected systems are draining time and money; experts say start with one clear fix, not a grand AI overhaul.

By Adrian Randall • 6 min read • Last month

Software-as-a-Service

Gusto buys Mosey to boost small-business compliance

Gusto acquires Mosey in push to help smaller employers navigate mounting payroll, tax and registration rules across multiple US states.

By Karen Joy Bacudo • 3 min read • Last month

Data Analytics

Elida Beauty builds tech foundation after Unilever split

Elida Beauty and SnapLogic set up a low-code integration layer to manage orders, logistics and finance after the brand owner's Unilever breakaway.

By Kaleah Salmon • 4 min read • Last month

Digital Transformation

Aqilla launches AI invoice tool to speed accounts payable

Aqilla has unveiled an AI-enhanced invoice automation feature that combines capture and accounts payable, cutting processing time and tightening controls.

By Catherine Knowles • 4 min read • Last month