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Intelligent automation Stories - Page 11

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Intelligent automation stories

NiCE launches CXone Mpower Agents to automate customer service
Unified Communications

NiCE launches CXone Mpower Agents to automate customer service

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
Aiden Technologies now available in Azure Marketplace via MACC
Platform-as-a-Service

Aiden Technologies now available in Azure Marketplace via MACC

Aiden Technologies is now available in the Microsoft Azure Marketplace via MACC, enabling organisations to acquire its endpoint management platform using existing Azure funds.

By Catherine Knowles • 4 min read • Fri, 13th Jun 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
MSys Technologies rebrands as Aziro to lead in AI innovation
Storage

MSys Technologies rebrands as Aziro to lead in AI innovation

MSys Technologies has rebranded as Aziro, signalling a strategic shift to prioritise AI innovation in enterprise software and digital transformation.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
Alcatel-Lucent Enterprise & Movate partner for AI innovation
Digital Transformation

Alcatel-Lucent Enterprise & Movate partner for AI innovation

Alcatel-Lucent Enterprise and Movate have teamed up to develop a generative AI platform aimed at enhancing digital transformation and business efficiency globally.

By Sean Mitchell • 3 min read • Tue, 27th May 2025
The AI tipping point: How contact centres in ANZ are reinventing CX
Data Analytics

The AI tipping point: How contact centres in ANZ are reinventing CX

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

By Richard Lundgren • 5 min read • Tue, 27th May 2025
TeamViewer One unifies IT management for hybrid work era
Digital Transformation

TeamViewer One unifies IT management for hybrid work era

TeamViewer launches TeamViewer One, a unified digital workplace platform combining device monitoring, automation, remote access and diagnostics for simplified IT management.

By Melania Watson • 3 min read • Tue, 20th May 2025
NTT DATA unveils Smart AI Agent Ecosystem for business growth
Private Cloud

NTT DATA unveils Smart AI Agent Ecosystem for business growth

NTT DATA launches Smart AI Agent Ecosystem to boost business transformation with intelligent automation and industry-specific AI solutions worldwide.

By Jed Nykolle Harme • 5 min read • Fri, 16th May 2025
Hyland names John Newton as Chief Innovation Strategist
Digital Transformation

Hyland names John Newton as Chief Innovation Strategist

Hyland appoints John Newton as Chief Innovation Strategist to boost its AI and content management advancements with his 40 years of industry experience.

By Jed Nykolle Harme • 2 min read • Thu, 15th May 2025
NICE & AWS join forces to deliver AI-powered customer service
Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025
Sage expands AI tools with AWS to boost SMB financial accuracy
Digital Transformation

Sage expands AI tools with AWS to boost SMB financial accuracy

Sage advances its AI collaboration with AWS, enhancing financial tools and compliance support for SMBs across multiple countries with smarter, faster solutions.

By Shannon Williams • 3 min read • Thu, 8th May 2025
Unit4 unveils Ava AI agent to automate ERP workflows in Teams
Unified Communications

Unit4 unveils Ava AI agent to automate ERP workflows in Teams

Unit4 launches Ava, an AI agent for ERPx integrated with Microsoft Teams, aiming to automate half of ERP tasks and enhance workflow productivity.

By Catherine Knowles • 3 min read • Wed, 7th May 2025
Launch of Make AI Agents enhances no-code automation
IT Automation

Launch of Make AI Agents enhances no-code automation

Make has unveiled Make AI Agents, a beta feature enhancing no-code automation with real-time decision-making, used by over 200,000 businesses globally.

By Melania Watson • 3 min read • Tue, 15th Apr 2025
Will AI disrupt traditional technology consulting models in digital transformation?
DevOps

Will AI disrupt traditional technology consulting models in digital transformation?

The rise of AI threatens traditional technology consulting models, reshaping digital transformation strategies and emphasising the need for skilled, co-located teams.

By Morgan Johnston • 3 min read • Tue, 8th Apr 2025
CrowdStrike & NVIDIA launch AI collaboration in security
Advanced Persistent Threat Protection

CrowdStrike & NVIDIA launch AI collaboration in security

CrowdStrike and NVIDIA have unveiled a collaboration to enhance cybersecurity with AI innovations, drastically improving threat detection and operational efficiency.

By Melania Watson • 2 min read • Wed, 19th Mar 2025

Stories from Other Regions

Intelligent automation stories

How AI-infused Automation is Delivering the Next Frontier of Healthcare
Data Analytics

How AI-infused Automation is Delivering the Next Frontier of Healthcare

AI-powered automation is revolutionising healthcare, speeding up patient appointments and improving care quality across NHS and other providers in the UK.

By Mike Thorpe • 7 min read • Sat, 31st May 2025
Kallikor appoints Chris Brett to lead supply chain simulation
Digital Transformation

Kallikor appoints Chris Brett to lead supply chain simulation

Kallikor appoints Chris Brett, former Ocado robotics head, to lead its supply chain simulation platform, enhancing AI-driven scenario planning tools.

By Jed Nykolle Harme • 2 min read • Thu, 29th May 2025
Three areas where Agentic AI excels at elevating your business
Data Analytics

Three areas where Agentic AI excels at elevating your business

Agentic AI is transforming the business landscape by enhancing automation capabilities, particularly in handling unstructured information and adapting to disruptions.

By Bart Thomas • 4 min read • Mon, 24th Feb 2025