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Loyalty programmes Stories - Page 5

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Loyalty programmes stories

AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Amperity unveils AI tools to personalise airline, hotel stays
Digital Transformation

Amperity unveils AI tools to personalise airline, hotel stays

Amperity debuts AI-powered tools for airlines and hotels, promising real-time personalised offers by unifying fragmented traveller data.

By Melania Watson • 4 min read • Thu, 18th Dec 2025
Understanding the holiday shopper: A retailer's guide to winning the season
Customer Experience

Understanding the holiday shopper: A retailer's guide to winning the season

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

By Brendan Straw • 5 min read • Tue, 16th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025
Satellite, eSIM & loyalty to reshape 2026 telecoms
Fintech

Satellite, eSIM & loyalty to reshape 2026 telecoms

Satellite tie-ups, eSIM and loyalty-led MVNOs will drive practical, value-focused change in UK and European telecoms by 2026.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
AI agents to transform enterprise, retail & security by 2026
Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025
Australia youth social media ban reshapes brand risk
Data Protection

Australia youth social media ban reshapes brand risk

Australia's youth social media ban forces brands and cyber experts to rethink risk, digital literacy and how they reach young audiences.

By Kaleah Salmon • 5 min read • Wed, 10th Dec 2025
One in three Australians open to AI shopping assistants
Fintech

One in three Australians open to AI shopping assistants

One in three Australians are ready to let AI shop on their behalf, but fears over fraud, control and bad purchases still loom large.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
Eagle Eye reshapes APAC leadership to boost USD $10 million growth
Digital Transformation

Eagle Eye reshapes APAC leadership to boost USD $10 million growth

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

By Melvin Hipolito • 3 min read • Tue, 2nd Dec 2025
XCCommerce nominated for award for unified retail experience
Customer Experience

XCCommerce nominated for award for unified retail experience

XCCommerce has been nominated for the Best Unified Customer Experience award for its platform enabling seamless, omnichannel retail promotions across all customer touchpoints.

By Sean Mitchell • 2 min read • Sat, 22nd Nov 2025
Beyond the booking: How travel brands will win customers in 2026
Customer Experience

Beyond the booking: How travel brands will win customers in 2026

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

By Adam Furness • 4 min read • Fri, 21st Nov 2025
Hungry Jack's boosts digital agility with Azure cloud upgrade
Digital Transformation

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Loyalty programmes stories

UK Black Friday spending soars in pet sector as big baskets lead
Customer Experience

UK Black Friday spending soars in pet sector as big baskets lead

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
Australian retailers lead in customer service as eyewear excels
Customer Experience

Australian retailers lead in customer service as eyewear excels

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

By Kaleah Salmon • 3 min read • Fri, 21st Nov 2025
Loyalty schemes drive data collection as cookies fade in the UK
Customer Experience

Loyalty schemes drive data collection as cookies fade in the UK

UK brands turn to loyalty schemes for first-party data as cookie use declines, blending privacy with personalised customer rewards and marketing.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
AI tipped to improve US food brands' efficiency amid tech hurdles
Customer Relationship Management

AI tipped to improve US food brands' efficiency amid tech hurdles

Nearly half of US food brands expect AI to boost efficiency, yet many face hurdles like fragmented data systems and staff training challenges.

By Shannon Williams • 4 min read • Fri, 14th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025