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Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Yesterday
Employees turn to AI for workplace advice in disputes
Digital Transformation

Employees turn to AI for workplace advice in disputes

Rising AI use is reshaping Australian workplace disputes, with lodgements up 40% and more employees checking their rights before speaking to bosses.

By Sean Mitchell • 5 min read • 2 days ago
AI has not ended file chaos for workers, survey finds
Software-as-a-Service

AI has not ended file chaos for workers, survey finds

Workers are losing 65 hours a year to file woes, even as heavy AI use leaves document handling frustratingly clunky.

By Joseph Gabriel Lagonsin • 5 min read • Last week
ArrowXL cuts mileage 13% with Descartes route software
Fleet Management

ArrowXL cuts mileage 13% with Descartes route software

The home delivery firm has reduced fuel use and missed slots as overnight route planning now covers 95% of drops.

By Mark Tarre • 4 min read • Last week
Novisto launches tool for double materiality assessments
Software-as-a-Service

Novisto launches tool for double materiality assessments

Companies face growing audit pressure on sustainability reporting as Novisto adds a tool to centralise double materiality assessments.

By Mark Tarre • 4 min read • This month
AccountsIQ ties up with Abacum on finance planning
Software-as-a-Service

AccountsIQ ties up with Abacum on finance planning

Mid-market finance teams could cut manual uploads and spreadsheet handovers as actuals flow directly from accounting into planning software.

By Joseph Gabriel Lagonsin • 4 min read • This month
The Cabling Group named Panduit Platinum Partner in Europe
Network Infrastructure

The Cabling Group named Panduit Platinum Partner in Europe

The move gives the UK specialist sole Platinum status in Europe, strengthening its position as Panduit courts more enterprise network projects.

By Joseph Gabriel Lagonsin • 4 min read • This month
Skillsoft launches AI Coach to widen workplace access
Software-as-a-Service

Skillsoft launches AI Coach to widen workplace access

Broader coaching access could help employers turn training into day-to-day performance as Skillsoft trials the tool with selected customers.

By Mark Tarre • 4 min read • This month
Genius HRTech survey finds AI reshaping workplace learning
eLearning

Genius HRTech survey finds AI reshaping workplace learning

AI is becoming central to corporate training as 58% of surveyed employers report learning programmes are being replaced by digital tools.

By Joseph Gabriel Lagonsin • 3 min read • This month
Finance teams embrace AI amid growing accuracy fears
Digital Transformation

Finance teams embrace AI amid growing accuracy fears

Most finance professionals now use AI, but 93 per cent worry its outputs may be inaccurate or biased, a new survey finds.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Performance management stories

eCapital UK appoints Camilla Woodrow as Head of HR
Human Capital Management

eCapital UK appoints Camilla Woodrow as Head of HR

Growing demand for larger funding lines has prompted eCapital UK to strengthen its people strategy with a senior HR hire.

By Sofiah Nichole Salivio • 3 min read • Last week
FE fundinfo boosts Nexus for advisers with AI tools
Software-as-a-Service

FE fundinfo boosts Nexus for advisers with AI tools

Advisers could save hours a week as FE fundinfo adds AI research, modelling and reporting tools to its Nexus platform.

By Karen Joy Bacudo • 4 min read • Last week
RAICo software speeds nuclear robot training setup
Robotics

RAICo software speeds nuclear robot training setup

The new framework could cut delays in training nuclear robot operators by letting sites build and update simulator scenarios without coding skills.

By Sean Mitchell • 4 min read • Last week
Companies must adapt to rising AI costs, tech CEO says
Software-as-a-Service

Companies must adapt to rising AI costs, tech CEO says

Rising token-based charges and compliance risks are forcing firms to monitor AI agents more closely, Fusion5's chief executive says.

By RNZ • 5 min read • Last week
Employees quietly using AI while teams have spare capacity
Digital Transformation

Employees quietly using AI while teams have spare capacity

Businesses may be over-hiring while staff quietly turn to consumer AI tools outside company controls, Prodoscore data suggests.

By Sofiah Nichole Salivio • 4 min read • This month
Finance leaders need AI skills as governance tightens
Software-as-a-Service

Finance leaders need AI skills as governance tightens

Employers are competing for finance chiefs who can judge AI risks and explain data models, as only a small pool can lead implementations.

By Sofiah Nichole Salivio • 7 min read • This month
Australia leads HR AI adoption, Rippling research shows
Software-as-a-Service

Australia leads HR AI adoption, Rippling research shows

Yet only 36% of HR leaders feel confident their organisations can comply with emerging AI rules, raising governance concerns.

By Sean Mitchell • 4 min read • This month
Vena acquires Morpheo AI to boost finance planning
Software-as-a-Service

Vena acquires Morpheo AI to boost finance planning

The deal bolsters Vena's push to cut decision delays for finance teams by adding data tools that underpin its Vena Omega layer.

By Karen Joy Bacudo • 4 min read • Last month