Services stories

Zeller unveils Australia's first developer-driven payment suite, boosting omnichannel payment solutions for large, multi-site enterprises nationwide.

FICC proposes new Collateral-in-Lieu service to cut double-margining, boosting capital and margin efficiency ahead of US Treasury Clearing mandate compliance.

One New Zealand and Starlink launch IoT satellite network providing SMS and data coverage nationwide, including 40% of the country lacking cell towers.

Healthcare organisations face a surge in cyberattacks and AI-driven threats, with 46% reporting increased attacks and only 29% feeling prepared for AI risks.

Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.

Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.

Reconeyez has launched a new SIM service to enhance connectivity and appointed Guy Combrinck as Head of Sales for the UK and Ireland.

Fintech firm Yavrio has expanded its services by integrating corporate banking with five major US banks, enhancing transaction efficiency and security.

M Group Services will unify its operations under the name M Group in April 2025, streamlining its GBP £2.5 billion portfolio to enhance service delivery across the UK and Ireland.

Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

ETSI has unveiled a new Technical Committee on Data Solutions to enhance data-driven technologies and develop industry standards across multiple sectors.

AlayaCare launches its Client Intelligence Suite in Australia, leveraging AI to predict risks in home care, enhancing service delivery amid sector changes.

BT is calling on UK's Critical National Infrastructure providers to shift from outdated analogue systems to digital by December 2025 to safeguard essential services.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

Adobe's 2024 Digital Government Index highlights that enhancing digital services could save Australia $12 billion and improve access for citizens.

A new report reveals Australian councils are struggling to meet digital service demands amid growing community expectations for streamlined access.

Ciphr has acquired Avantus to enhance its services with employee benefits, marking its third acquisition in 18 months to boost HCM offerings.

Zellis has been named a leader in Digital Payroll and Extended Services Capability in the 2024 NelsonHall Payroll Services NEAT Assessment.