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Virtual Assistant stories

RingCentral taps OpenAI to power live AI voice calls
Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Virtual Spotter grows in US with lean direct debit model
Fintech

Virtual Spotter grows in US with lean direct debit model

Virtual Spotter makes US its biggest market as lean direct debit model cuts gym admin by 65 hours and AUD $1.4k a month per client.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
Asus targets 30% APAC notebook share with AI, partners
Digital Transformation

Asus targets 30% APAC notebook share with AI, partners

Asus courts 215 APAC partners in Sydney, tying AI PCs and omnichannel retail to an ambitious 30% consumer notebook market share goal.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Anthropic to build Claude-powered AI assistant for GOV.UK
Data Protection

Anthropic to build Claude-powered AI assistant for GOV.UK

Anthropic will build a Claude-powered AI assistant for GOV.UK, piloting personalised support for job seekers and people returning to work.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Pinewood.AI unveils Pi as it enters North America
Digital Transformation

Pinewood.AI unveils Pi as it enters North America

Pinewood.AI launches Pi autonomous agent and Seez's Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026
Newo.ai, IONOS launch AI receptionist for small firms
Digital Transformation

Newo.ai, IONOS launch AI receptionist for small firms

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Foyer unveils Thine, an ambient AI for in-person chat
Data Protection

Foyer unveils Thine, an ambient AI for in-person chat

Foyer has launched Thine, an iOS “ambient AI” that quietly learns from in-person chats to nudge users on decisions and priorities.

By Mark Tarre • 3 min read • Fri, 16th Jan 2026
AI Media Station puts edge intelligence in the lounge
Data Protection

AI Media Station puts edge intelligence in the lounge

KTC and Consult Red unveil AI Media Station, a Qualcomm-powered proof-of-concept bringing private edge AI control to living room media hubs.

By Sofiah Nichole Salivio • 4 min read • Thu, 15th Jan 2026
Zoom launches AI Companion 3.0 with agentic workflows
Unified Communications

Zoom launches AI Companion 3.0 with agentic workflows

Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.

By Sean Mitchell • 6 min read • Tue, 16th Dec 2025
AI-powered assistant CASPER promises smarter cyber threat detection
Firewalls

AI-powered assistant CASPER promises smarter cyber threat detection

UTS has developed CASPER AI, an assistant using AI to detect cyber threats and guide users and organisations in secure, compliant responses.

By Sean Mitchell • 4 min read • Sat, 22nd Nov 2025
Luware unveils AI-powered Nimbus Companion for Teams support
Unified Communications

Luware unveils AI-powered Nimbus Companion for Teams support

Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.

By Catherine Knowles • 2 min read • Fri, 21st Nov 2025
Red Hat unveils AI-powered tools to speed up app modernisation
DevOps

Red Hat unveils AI-powered tools to speed up app modernisation

Red Hat launches Developer Lightspeed, an AI-driven toolset boosting app modernisation and coding efficiency within integrated developer workflows.

By Catherine Knowles • 3 min read • Fri, 24th Oct 2025

Stories from Other Regions

Virtual Assistant stories

Keyloop launches Kara AI to transform dealer support
Unified Communications

Keyloop launches Kara AI to transform dealer support

Keyloop introduces Kara, an AI assistant in its Customer Hub, to handle routine dealer support queries and free staff for complex cases.

By Kaleah Salmon • 3 min read • Thu, 19th Feb 2026
Sony debuts new WH-1000XM6 colourway, noise-cancelling buds
Digital Entertainment

Sony debuts new WH-1000XM6 colourway, noise-cancelling buds

Sony launches WF-1000XM6 noise-cancelling buds and Sand Pink WH-1000XM6 in Australia, priced at AUD $499.95 and AUD $699.95.

By Melania Watson • 4 min read • Fri, 13th Feb 2026
Renfrewshire AI adviser Millie hailed as model for councils
Unified Communications

Renfrewshire AI adviser Millie hailed as model for councils

Renfrewshire's AI adviser Millie cuts calls, saves GBP £110,000 and wins awards, as Scotland is hailed a model for council services.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026
Nottingham Malaysia launches AI agent for student recruitment
EduTech

Nottingham Malaysia launches AI agent for student recruitment

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Indosat hailed among top Southeast Asia workplaces
Firewalls

Indosat hailed among top Southeast Asia workplaces

Indosat has been named to the 2025 Fortune Best Companies to Work For Southeast Asia list, the only Indonesian telecoms operator recognised.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025