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Workplace automation stories

OpenAI launches ChatGPT Work for workplace automation
Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • Yesterday
John Margerison on the new class of employee: AI managers
Data Protection

John Margerison on the new class of employee: AI managers

Businesses should treat AI like a new hire, as weak oversight could expose sensitive data and leave staff needing fresh skills to stay relevant.

By Jake MacAndrew • 3 min read • 3 days ago
The new workforce: AI agents to work in concert with humans
Digital Transformation

The new workforce: AI agents to work in concert with humans

AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.

By David Shilovsky • 5 min read • Last week
Employees use AI to make fake expense receipts, survey
Software-as-a-Service

Employees use AI to make fake expense receipts, survey

Four in 10 US workers admit using AI to create bogus expense receipts, highlighting growing fraud and oversight risks for employers.

By Joseph Gabriel Lagonsin • 5 min read • Last month
AI incidents hit 93% as governance lags, study finds
DevOps

AI incidents hit 93% as governance lags, study finds

Governance gaps are leaving firms exposed, with only 19% meeting the readiness bar as AI-related infrastructure incidents spread across organisations.

By Sean Mitchell • 4 min read • Last month
Study: AI handles 37% of entry-level tasks in India
Generative AI

Study: AI handles 37% of entry-level tasks in India

Entry-level hiring is being reshaped as employers expect junior staff to supervise AI, while 61% in India struggle to find suitable talent.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Senior developers doubt juniors' AI coding readiness
Generative AI

Senior developers doubt juniors' AI coding readiness

A global survey suggests many junior coders can use AI tools but still struggle to explain their output, worrying employers about future readiness.

By Sofiah Nichole Salivio • 4 min read • Last month
One in three workers eye industry exit over AI fears
Digital Transformation

One in three workers eye industry exit over AI fears

AI anxiety is pushing a third of knowledge workers to consider quitting their industry, raising turnover risks for employers.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Workplace automation stories

CSP sees demand for integrated building technology rise
Network Infrastructure

CSP sees demand for integrated building technology rise

Owners are bringing security, networking and AV planning forward as repeat work lifts 27%, with CSP on track for 125 projects this year.

By Sean Mitchell • 3 min read • Yesterday
AI literacy tops UK employers' in-demand skills list
Digital Transformation

AI literacy tops UK employers' in-demand skills list

More than half of UK workers still lack basic digital skills, making AI literacy a growing hiring priority for employers.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
UST partners Anthropic to train 20,000 staff on Claude
Manufacturing

UST partners Anthropic to train 20,000 staff on Claude

The deal will embed Claude across UST's client systems and internal workflows, as the services firm trains 20,000 staff worldwide on the AI model.

By Sean Mitchell • 4 min read • 3 days ago
Tensor marks 40 years of sales director Rob Cochrane
Digital Transformation

Tensor marks 40 years of sales director Rob Cochrane

The veteran sales chief says biometrics and payroll integration have reshaped workplace systems since he joined Tensor in 1986.

By Joseph Gabriel Lagonsin • 7 min read • Last week
Xero brings financial data into Microsoft 365 apps
Software-as-a-Service

Xero brings financial data into Microsoft 365 apps

Small businesses can now pull live bookkeeping data into Excel, Word and PowerPoint without leaving Microsoft 365 or exporting CSV files.

By Karen Joy Bacudo • 4 min read • Last week
AI freezes graduate hiring, threatening future leaders
Digital Transformation

AI freezes graduate hiring, threatening future leaders

Graduates are bearing the brunt as firms quietly halt entry-level hiring, leaving fewer first jobs and a thinner leadership pipeline.

By Rebecca Keenan • 6 min read • Last week
AI workflow gaps lead firms to scale back projects
Digital Transformation

AI workflow gaps lead firms to scale back projects

Quality failures are prompting some firms to pull back from AI projects, as a UK survey found 18% have already abandoned or scaled them back.

By Mark Tarre • 4 min read • Last month
Irish business leaders wary as AI confidence rises
Digital Transformation

Irish business leaders wary as AI confidence rises

Rising adoption is sharpening fears over jobs and security, even as three-quarters of Irish business leaders trust AI use in their firms.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Microsoft E7 price shift pushes UK firms to review AI
Software-as-a-Service

Microsoft E7 price shift pushes UK firms to review AI

UK businesses face fresh pressure to tighten AI governance as Microsoft's pricing changes make bundled licences more compelling.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australians use AI widely, but trust & standards lag
Software-as-a-Service

Australians use AI widely, but trust & standards lag

But 56 per cent of users rely on unapproved tools, leaving Australian employers to tackle security, compliance and trust gaps.

By Sofiah Nichole Salivio • 4 min read • Last month