Zendesk stories - Page 3
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Zendesk extends generative AI offerings to secure data further
Fri, 6th Oct 2023
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data analytics
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digital transformation
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cx
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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workforce technology
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m&a
The acquisition furthers the company's commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Couchbase appoints Fidelma Butler as Chief People Officer
Thu, 16th Feb 2023
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hcm
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workplace
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zendesk
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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crm
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uc
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.
Online helpdesk spreads satisfaction in NZ - Updated
Wed, 1st Feb 2012
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customers
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support
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zendesk
New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.