Banking stories - Page 2

DBS has been named the World's Best AI Bank, recognised for its innovation and responsible AI use across retail and corporate banking services.

Global banking AI spend is forecast to hit USD $67bn by 2028 as firms focus on responsible adoption to drive strategy, innovation and risk management.

Asia-Pacific leads global mobile app growth in 2025, with installs up 11% and gaming revenues hitting USD $66.7 billion, says Adjust report.

Global financial authorities are likely to miss their 2027 target to improve cross-border payments, with costs and regulatory hurdles still impeding progress.

Appian has named Roboyo, WNS, Deloitte, Accenture, and Via Appia as winners of its 2025 APJ Partner Awards for excellence, innovation and growth in the region.

Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.

JPMorganChase leads the Evident AI Index as banks boost AI investments, with returns expected to nearly double to USD $2 billion amid rising adoption.

Westpac NZ teams up with fintech Akahu to offer detailed transaction info, helping customers better understand their statements and cut query calls.

UK banks have refunded GBP £112m to victims of APP fraud under new rules, yet scam levels continue to rise, prompting calls for stronger prevention measures.

EQ Bank unveils a digital banking suite for Canadian small businesses, with a focus on human-led customer service and low interest rates.

Tata Communications unveils Voice AI platform for real-time, multilingual fintech chats, enhancing speed, security, and seamless automation in financial services.

The Toronto-based company now offers Ontario entrepreneurs online incorporation, bundling business registration and banking in one seamless digital service.

Enterprises using Hitachi Vantara’s VSP One reported a 285% ROI and USD $1.1 million value, with benefits realised in just seven months, says Forrester.

Kyndryl enhances its Agentic AI Framework to help enterprises securely scale AI projects, focusing on compliance, governance and productivity across industries.

A study reveals 31% of marketers using agentic AI expect quantum computing to impact marketing within two years, signalling rapid tech adoption.

The Emerging Payments Association of Asia urges APAC payments firms to urgently bolster defences against quantum computing risks, highlighting a major security gap.

Despite 69% of Australians regularly using mobile banking apps, satisfaction remains modest with a 66.0 CX Index score, says Forrester's 2025 report.

Blackdot Solutions launches Videris Automate, an AI platform to speed up financial crime probes by automating intelligence gathering and risk analysis.

Malaysia’s top mobile operators launch a Number Verification API to help businesses combat online fraud and boost digital security across networks.

Nearly half of Singaporean online adults use generative AI, but a Forrester report finds consumer trust remains low amid concerns.