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Business communications stories

8x8 unveils Smart Assist to boost AI contact centres
Unified Communications

8x8 unveils Smart Assist to boost AI contact centres

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Infobip named top RCS for Business vendor by Juniper
Unified Communications

Infobip named top RCS for Business vendor by Juniper

Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Gamma unveils global Teams voice service for partners
Customer Relationship Management

Gamma unveils global Teams voice service for partners

Gamma launches International Operator Connect, letting UK partners sell Teams voice across Europe while offloading regulatory burdens.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Feb 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026
Infobip boosts WhatsApp marketing ROI with new API tools
Data Protection

Infobip boosts WhatsApp marketing ROI with new API tools

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

By Catherine Knowles • 4 min read • Thu, 12th Feb 2026
Wordly launches Workspaces for everyday AI translation
Unified Communications

Wordly launches Workspaces for everyday AI translation

Wordly debuts Workspaces to bring its AI translation and captioning platform from big-ticket conferences into everyday corporate meetings.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Gamma & Red Cactus expand CRM-UCaaS links in Europe
Customer Relationship Management

Gamma & Red Cactus expand CRM-UCaaS links in Europe

Gamma and Red Cactus have agreed a Europe-wide tie-up to bring Bubble-powered CRM and ERP integrations to Gamma's UCaaS partner network.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Spectralink launches S1000 DECT platform for Teams
Unified Communications

Spectralink launches S1000 DECT platform for Teams

Spectralink's new S1000 DECT platform brings serverless, site-wide voice to frontline workers with direct Microsoft Teams integration.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 13th Jan 2026
Yealink debuts hybrid work audio gear at Officeworks
Unified Communications

Yealink debuts hybrid work audio gear at Officeworks

Yealink launches SP92 speakerphone and BH71 Pro headset at Officeworks, targeting hybrid workers needing clearer calls in noisy spaces.

By Karen Joy Bacudo • 3 min read • Tue, 13th Jan 2026

Stories from Other Regions

Business communications stories

David Owasi on turning missed calls into an AI business
Software-as-a-Service

David Owasi on turning missed calls into an AI business

After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.

By Jake MacAndrew • 4 min read • Thu, 5th Feb 2026
Exclaimer unveils Brand Kits for multi-channel control
Unified Communications

Exclaimer unveils Brand Kits for multi-channel control

Exclaimer launches Brand Kits to centralise multi-brand control across email signatures and video meetings, aiming to cut inconsistency at scale.

By Mark Tarre • 3 min read • Fri, 30th Jan 2026
NFON launches modular licences & unified AI partner plan
Unified Communications

NFON launches modular licences & unified AI partner plan

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
TELUS, RingCentral boost Business Connect with AI tools
Unified Communications

TELUS, RingCentral boost Business Connect with AI tools

TELUS and RingCentral will infuse Business Connect with AI assistants, receptionists and insights tools, rolling out to users in early 2026.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
BT to power easyJet crew devices with eSIM network
Network Infrastructure

BT to power easyJet crew devices with eSIM network

BT will equip 23,000 easyJet crew and ground devices with eSIM connectivity across 35 countries and 150-plus European airports.

By Mark Tarre • 2 min read • Fri, 16th Jan 2026
iwGROUP names John Horsman Account Director for iwCONNECT
Customer Relationship Management

iwGROUP names John Horsman Account Director for iwCONNECT

iwGROUP appoints telecoms veteran John Horsman as Account Director to spearhead iwCONNECT, its integrated telecoms and technology division.

By Sean Mitchell • 3 min read • Wed, 14th Jan 2026
Journey Beyond builds cloud tech stack for safari resort
Customer Relationship Management

Journey Beyond builds cloud tech stack for safari resort

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026