Business Process Outsourcing (BPO) Stories - Page 2

Indian Stories

Business Process Outsourcing (BPO) stories

Mphasis lifts Q3 revenue as AI deals top USD $428m

Mphasis Q3 revenue rises on AI-led projects as it secures new deals worth USD $428m, boosting growth despite flat sequential profit.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026

Global Stories

Business Process Outsourcing (BPO) stories

Fintech

Virtual Spotter grows in US with lean direct debit model

Virtual Spotter makes US its biggest market as lean direct debit model cuts gym admin by 65 hours and AUD $1.4k a month per client.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026

Unified Communications

Contact centres report rising morale but AI doubts grow

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026

Data Analytics

Wipro unveils unified AI-led enterprise functions model

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026

Smart Cities

Vertex Group names Puneeta Rajwant to lead India push

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.

By Sean Mitchell • 4 min read • Tue, 13th Jan 2026

Partner Programmes

TGT Global names Thaddeus Susara to lead vendor push

TGT Global has promoted Thaddeus Susara to vice president of channel and strategic partnerships to spearhead a new vendor-focused push.

By Sean Mitchell • 3 min read • Thu, 8th Jan 2026

Data Analytics

Four things to consider when choosing a business process outsourcing partner in 2026

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.

By Sharon Melamed • 4 min read • Wed, 3rd Dec 2025

Digital Transformation

Tech Mahindra unveils Orion Marketplace for enterprise agentic AI

Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.

By Catherine Knowles • 3 min read • Wed, 24th Sep 2025

DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025

Customer Relationship Management

Org Group acquires EDR to boost European digital expertise

Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.

By Shannon Williams • 3 min read • Thu, 26th Jun 2025

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026

Data Analytics

UK CFOs put AI at heart of strategy & productivity push

UK CFOs are ramping up AI investment and taking charge of digital strategy, betting on productivity gains if tools fit existing finance workflows.

By Shannon Williams • 5 min read • Thu, 15th Jan 2026

Fintech

UK firms ramp up FX hedging as sterling volatility bites

UK firms step up FX hedging as sterling's sharp swings hit earnings, with more businesses extending hedge lengths and raising cover.

By Kaleah Salmon • 5 min read • Fri, 9th Jan 2026

Digital Transformation

Aviva expands TCS deal to run more UK life policies

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025

Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025

Health Technologies

Naluri raises USD $5 million to expand digital health in Asia

Naluri secured USD $5 million in Series-B funding to expand digital health services into the Philippines and Vietnam, aiming for profitability within a year.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025

Digital Transformation

Exclusive: Why automation & AI are now vital for Australian resilience

Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.

By Melania Watson • 6 min read • Thu, 21st Aug 2025