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Business Process Outsourcing (BPO) stories

BlackLine announces 2024 Global & Regional Partner Awards
Artificial Intelligence

BlackLine announces 2024 Global & Regional Partner Awards

BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.

By Melania Watson • 3 min read • Fri, 14th Mar 2025
ProHance report shows rise in global productivity hours
Data Analytics

ProHance report shows rise in global productivity hours

ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.

By Shannon Williams • 3 min read • Tue, 17th Dec 2024
ProHance report reveals productivity divergence across sectors
Supply Chain

ProHance report reveals productivity divergence across sectors

ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.

By Catherine Knowles • 2 min read • Tue, 3rd Sep 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
FUJIFILM Business Innovation announces first partner in growth initiative
Unified Communications

FUJIFILM Business Innovation announces first partner in growth initiative

Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023
Silver Spring Pathfinder creates opportunities with Avaya
Unified Communications

Silver Spring Pathfinder creates opportunities with Avaya

Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.

By Nadine Rogers • 3 min read • Mon, 17th Oct 2022
Digital adoption an immediate priority for CFOs
Chief Financial Officer

Digital adoption an immediate priority for CFOs

Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.

By Catherine Knowles • 3 min read • Fri, 25th Jun 2021
Video: 10 Minute IT Jams - Who is BPESA?
Data Protection

Video: 10 Minute IT Jams - Who is BPESA?

TechDay explores the growth opportunity for South Africa as big brands flock to the country for software development. #BPESA #offshoring.

By Nick Forrester • 5 min read • Fri, 2nd Oct 2020
Fujitsu enhances RunMyProcess business process automation
IT Automation

Fujitsu enhances RunMyProcess business process automation

Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.

By Staff Writer • 2 min read • Fri, 22nd May 2020

Stories from Other Regions

Business Process Outsourcing (BPO) stories

TDCX tops Southeast Asia OA500 index, rises to 17th globally
Data Analytics

TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
UK BPOs and contact centres look offshore as payroll costs rise
Unified Communications

UK BPOs and contact centres look offshore as payroll costs rise

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

By Ruben Moggee • 4 min read • Thu, 8th May 2025
Target Group & FourNet partner to enhance NICE CXone use
Unified Communications

Target Group & FourNet partner to enhance NICE CXone use

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025
Maxicare improves operations with NICE Workforce Management
Unified Communications

Maxicare improves operations with NICE Workforce Management

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024
Hexnode partners with Wordtext Systems to expand in Philippines
Internet of Things

Hexnode partners with Wordtext Systems to expand in Philippines

Hexnode partners with Wordtext Systems to bolster distribution of its UEM solutions in the Philippines, tapping into the region's BPO and IT infrastructure.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024
IT By Design opens expansive Philippines headquarters in Bonifacio Global City
Artificial Intelligence

IT By Design opens expansive Philippines headquarters in Bonifacio Global City

IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
Infinigate Group appoints Marcus Meloni as new CEO Europe
Outsourcing

Infinigate Group appoints Marcus Meloni as new CEO Europe

Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.

By Imee Dequito • 2 min read • Wed, 3rd Apr 2024
Contact Company selects Calabrio WFM to power BPO operations
Unified Communications

Contact Company selects Calabrio WFM to power BPO operations

Contact plans to implement a broad range of Calabrio's automated, data-driven solutions to support the contact centre complexity of its growing client base.

By Gaurav Sharma • 3 min read • Sat, 10th Jun 2023
Appian and Roboyo help Tasmania with better health outcomes
IT Automation

Appian and Roboyo help Tasmania with better health outcomes

Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.

By Gaurav Sharma • 3 min read • Tue, 7th Mar 2023