Customer data stories
Poor data quality is still holding back AI and reporting, even as businesses add specialist roles and restructure their data teams.
Only 7% of organisations say their data is ready for AI, risking weaker personalisation and costlier technology investments.
Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.
Invalid customer phone numbers can drive up costs, disrupt messages and weaken fraud checks across marketing and support systems.
Disruption has spread beyond Ceva as retailers and brands report delayed shipments and possible exposure of customers' personal data.
The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.
The launch could help venues cut supplier sprawl and recognise returning diners across bookings, orders and events in one system.
Marketers can now query customer data and build audience segments inside AI chats, cutting out separate dashboards and campaign tools.
Poor data quality can make integrated customer records unreliable, driving wasted spend, compliance risk and manual correction work.
Enterprises will be able to move more sales, marketing and database data into BigQuery as Google adds connectors for SQL Server and Shopify.
Poor data is derailing AI projects and inflating delivery errors, customer service failures and compliance risks across organisations.
Boards are under pressure to curb staff use of ChatGPT and similar tools, as pasted data could expose customer records and source code.
Restaurants can now tie bookings to spend and repeat visits as Square and OpenTable combine reservation, payment and guest data across six markets.
Merchants can now take automated purchases and USDT, as Coinbase widens its business payments tools to more than 5,000 companies.
Real-time financial data could help operators curb churn, sharpen affordability checks and lift margins as acquisition costs climb.
ASDA is betting on George's online sales growth as Merkle takes a broader role in a five-year plan to improve the brand's digital offer.
Merchants are prioritising stock, data and software links over card acceptance as point-of-sale systems become part of daily operations.
Mortgage lenders could cut routine admin time as nCino's new tool lets AI agents act within existing permissions and audit logs.
Most lenders still lack the data quality and governance needed to trust AI, even as 76% use it for credit and fraud decisions.
Rising cybercrime is forcing Australian businesses to tighten checks or risk fraud losses, compliance breaches and slower onboarding.
