Customer data stories
SALESmanago boosts WhatsApp & AI-led eCommerce tools
Yesterday
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customer data
SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.
Walmart shopping to launch directly inside Google Gemini
Yesterday
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customer data
Walmart to embed shopping in Google’s Gemini app, letting users browse and buy Walmart and Sam’s Club items directly via AI chats.
Twilio, AEG partner to enhance live sport & ticketing
Yesterday
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customer data
Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.
flydubai taps Amperity to drive data-led retail shift
2 days ago
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customer data
flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.
Five9 & Google Cloud launch unified AI contact centre CX
Last week
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customer data
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
Salesforce launches AI Slackbot as workplace agent
Last week
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customer data
Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.
SaleCycle buys BEYABLE to build unified eCommerce stack
Last week
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customer data
SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.
Amperity unveils AI agent to build live customer journeys
Last week
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customer data
Amperity has debuted an AI Customer Data Agent that turns natural-language prompts into live segments and customer journeys for marketers.
Eagle Eye unveils AI tool for real-time retail offers
Last week
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customer data
Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.
Klaviyo predicts AI voice shopping & smart returns
Last week
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customer data
Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.
AI agents to reshape retail, squeeze SaaS & ad spend
Last week
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customer data
AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.
Salesforce adds shared-context AI tools for retailers
Last week
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customer data
Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.
Talkdesk unveils new AI tools for retail & consumer goods
Last week
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customer data
Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.
Klaviyo boosts EMEA growth, names Europe-based Co-CEO
Last week
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customer data
Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.
AI-driven loyalty programs open $2 trillion opportunity in Southeast Asia
Last week
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customer data
AI-powered loyalty schemes promise a USD $2 trillion revenue windfall in Southeast Asia as retailers race to master personalisation.
B2B data cleansing: Improving business data quality
Last week
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customer data
Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.
How poor data is holding your organisation back - and how to fix it
Last week
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customer data
Outdated, inaccurate and duplicate records are crippling data-driven decisions, but simple verification and cleansing tools can reverse the damage.
Brands shift to centralised platforms as channels grow
This month
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customer data
Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.
Informatica named Leader in 2025 Gartner data quadrant
This month
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customer data
Informatica from Salesforce is named a Leader in Gartner’s 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.
Quiet quitting exposes the fragility of customer loyalty
This month
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customer data
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.