Customer Satisfaction stories
![Story image](../../../../../uploads/story/2024/07/26/preview_techday_1daa90c0e87d97bbceac.webp)
ShipEngine partners with what3words to boost delivery precision
Yesterday
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location data
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what3words
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integration
ShipEngine partners with what3words to enhance delivery accuracy in the UK, integrating precise location technology into its API to boost e-commerce efficiency.
![Story image](../../../../../uploads/story/2024/07/26/preview_techday_11f9c158ca832a99aad6.webp)
IPI launches ElasticCX Service Recovery for contact centres
Yesterday
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uc
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breach prevention
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risk & compliance
IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.
![Story image](../../../../../uploads/story/2024/07/25/preview_techday_cbfbe611e895df2d24ce.webp)
ProHance named Enterprise High Performer by G2 in Asia Pacific
2 days ago
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asia pacific
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workforce management
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customer satisfaction
ProHance has been named an Enterprise High Performer in G2’s Summer 2024 report for Workforce Management in Asia Pacific, highlighting its top-tier workplace solutions.
![Story image](../../../../../uploads/story/2024/07/25/preview_techday_c3a53362ca5fa01243f7.webp)
Indosat Ooredoo Hutchison launches Indosat Smart Internet service
3 days ago
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service management
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indonesia
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cisco
Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.
![Story image](../../../../../uploads/story/2024/07/24/preview_Aviram_Ganor_2018__1_.webp)
How can retailers protect profits and keep customers happy?
3 days ago
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ai
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policy abuse
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online shopping
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
![Story image](../../../../../uploads/story/2024/07/24/preview_techday_243c8c230235cefa89fd.webp)
Monoova & Guidewire join forces to modernise Aus insurance
3 days ago
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payment technologies
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australian prudential regulation authority
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modernisation
Monoova partners with Guidewire to modernise Australian insurance payments, introducing new methods like PayTo to replace direct debits by 2030 and enhance client satisfaction.
![Story image](../../../../../uploads/story/2024/07/23/preview_Teresa_Anania_Headshot__2_.webp)
Sophos appoints Teresa Anania as new Chief Customer Officer
4 days ago
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
![Story image](../../../../../uploads/story/2024/07/22/preview_techday_23edc85a6d783ce5e9c4.webp)
A third of Brits face banking tech issues, many may switch
4 days ago
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london
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banking
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customer satisfaction
A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_18e44da7e4497f490d7b.webp)
Vodafone offers free roaming in France for sporting event
Last week
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martech
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cx
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travel
As the global sporting event nears, Vodafone offers three days of free international roaming in France for postpaid customers, avoiding steep mobile bills.
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_d24efe3086af5199c98f.webp)
ReBound & Loop join forces to streamline eCommerce returns
Last week
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martech
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cx
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commerce systems
ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.
![Story image](../../../../../uploads/story/2024/07/18/preview_techday_91ef927c2777a026e30e.webp)
SnapLogic survey reveals crippling costs of outdated technology
Last week
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ai
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integration
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snaplogic
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
![Story image](../../../../../uploads/story/2024/07/17/preview_techday_6b8d8145333fc02f704b.webp)
Australian retail study shows gaps in unified commerce practices
Last week
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cx
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martech
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commerce systems
The 2024 Unified Commerce Benchmark by Manhattan Associates, Google Cloud, and Zebra Technologies reveals only 42% of Aussie retailers have adopted unified commerce, spotlighting leaders Bunnings, Cotton On, Harvey Norman, and JB Hi-Fi.
![Story image](../../../../../uploads/story/2024/07/16/preview_techday_f709b1c333ac522a3de5.webp)
Lion Parcel partners with Salesforce to boost AI-driven service
Last week
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
![Story image](../../../../../uploads/story/2024/07/15/preview_techday_242b5a0be10b8469f510.webp)
Celonis & Emporix partner on AI-powered optimisation engine
This month
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low-code
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software development
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app development
Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.
![Story image](../../../../../uploads/story/2024/07/12/preview_techday_6ae05b937a056e255906.webp)
People are talking about RFID again… Here’s why
This month
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cx
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martech
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supply chain systems
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_f3151af036712454bb27.webp)
Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
This month
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network infrastructure
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firewalls
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sd-wan
Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_8ba628ebdd16eb2eeb2e.webp)
74% view banking app crucial for provider loyalty – survey
This month
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fintechs
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cx
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martech
A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_c0676d2eb1fb97ae2028.webp)
New Relic launches AI-driven digital experience monitoring tool
This month
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network infrastructure
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web applications
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new relic
New Relic has unveiled the first fully-integrated, AI-driven Digital Experience Monitoring solution in Sydney, promising to prevent digital disruptions.
![Story image](../../../../../uploads/story/2024/07/10/preview_Hilary_Oliver__Chief_Customer_Officer__Tollring.webp)
Hilary Oliver promoted to CCO to drive Tollring’s strategy
This month
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martech
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cx
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business communications
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
![Story image](../../../../../uploads/story/2024/07/09/preview_techday_cccd2a3e4c7be44b29fb.webp)
LexisNexis Risk Solutions launches Australian cloud facility
This month
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biometrics
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edge computing
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risk & compliance
LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.