CFOtech India - Technology news for CFOs & financial decision-makers

Customer Satisfaction stories

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Why human-centric designed workspaces are key to driving business success
2 days ago
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ai
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wfh
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productivity
Companies needing to retain talent and boost productivity are redesigning office spaces to cater to a hybrid workforce, as per PWC research, indicating this trend is here to stay.
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Exclusive: How Fluent Commerce is shaking up the OMS industry
3 days ago
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martech
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commerce systems
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ai
In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.
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Australian firms struggle with connectivity failures & security threats
Last week
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iot
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casb
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5g
Over half of Australian businesses suffer at least 1-2 hours of weekly downtime due to network failure amid heightened operational costs and security breaches.
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Dynatrace announces expanded Google Cloud partnership
Last week
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cloud services
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digital transformation
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public cloud
Dynatrace boosts its market reach with Google Cloud, scaling its AI-powered analytics and cloud security tools for broader customer adoption.
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Qualtrics unveils AI-powered suites for improved experience management
Last week
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ai
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analyst report
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idc
Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.
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Kentico leads again in Spring 2024 G2 Grid Report for DXP
This month
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nps
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acquia
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sitefinity
Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.
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ANZ manufacturers boost efficiency with ERP & MOM systems
This month
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big data
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it in manufacturing
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bi
Manufacturers across Australasian are embracing SYSPRO to bolster operational efficiencies amid challenging times.
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TrueConf named High Performer twice in 2024 G2 Grid Report
This month
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uc
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ai
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video conferencing
TrueConf, a global leader in video collaboration technologies, has been commended as a High Performer in the G2 Grid Report for Video Conferencing in 2024, highlighting its substantial impact and customer satisfaction.
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Global POS terminal transactions to surge to $21.1tn by 2028
This month
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storage
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pos
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iot
Juniper Research predicts the value of global POS terminal transactions will reach USD $17 trillion by 2022, but it warns that legacy systems need to be replaced following recent outages.
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BeyondTrust bolsters leadership team with three key appointments
This month
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data protection
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cybersecurity
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customer satisfaction
BeyondTrust, a global leader in identity and access security, announces three new executive appointments with over 100 years of combined industry experience to enhance customer value and drive growth.
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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Last month
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cx
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martech
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mobility
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
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How voice recognition technology can transform customer experience in Australia
Last month
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cloud services
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cx
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martech
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
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Volvo Cars partners with TDCX to bolster digital customer experience
Last month
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cx
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martech
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cartech
Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.
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Medallia secures top spot in Gartner's VoC platforms ranking
Last month
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cx
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martech
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ai
Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.
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Navigating the tumultuous waves of Oracle Java pricing and licensing changes
Last month
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web development
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development
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java
Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.
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Salient Predictions unveils upgraded model for weather risk management
Last month
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power / energy
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agriculture
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weather
Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.
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OutSystems unveils Data Fabric to boost developer prowess & agility
Last month
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virtualisation
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app development
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low-code
OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.
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Payment terms crucial for B2B eCommerce success – study
Last month
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martech
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cx
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customer loyalty
A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.
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Solo.io launches Gloo Network for advanced Cilium management
Last month
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network management
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network infrastructure
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integration
Solo.io unveils Gloo Network for Cilium, a cloud-native application networking solution easing corporate adoption and tightening the integration of Cilium technology.
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Wonder Group partners with Sorted to transform global shipping operations
Last month
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cx
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martech
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distribution
Wonder Group, a prominent party goods designer and distributor, teams up with Delivery Experience platform, Sorted, to streamline global shipping operations and heighten customer experience.
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Celonis appoints Rupal Karia as UK & Ireland leader
Last month
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martech
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digital transformation
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ai
Celonis appoints Rupal Karia, celebrated business leader with over 20 years’ experience, to drive UK and Ireland expansion and spur digital transformation with their process knowledge and AI expertise.
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UK retailers confront barriers to AI adoption, study finds
Last month
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ml
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ai
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customer satisfaction
Despite 69% of retailers in the United Kingdom planning AI integration in the next two years, only 27% are currently utilising it.
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IWD 2024: Collaboration is key to driving diversity in tech
Last month
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dei
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iwd
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leadership
Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.
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LogRhythm appoints Joanne Wong as Interim Chief Marketing Officer
Last month
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cloud services
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siem
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partner programmes
Leading security solutions provider, LogRhythm, welcomes seasoned professional Joanne Wong as its Interim Chief Marketing Officer, bolstering its commitment to diversity and gender equality.