Customer Support stories - Page 1

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Alcatel-Lucent Enterprise is expanding its secure communication solutions for mission-critical sectors across Australia, New Zealand, and Fiji.

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

NinjaOne is now offering its Warranty Tracking feature for free to all MSP customers, alongside free access to its Documentation product for up to three users, aiming to ease technology stack migration and enhance operational efficiency.

Choosing the right cloud ERP vendor is crucial; their reliability can significantly impact your long-term success, not just the software's features.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.

Fergus joins forces with Smartly to offer New Zealand tradespeople seamless payroll solutions at no extra cost, easing administrative work and enhancing workflow efficiency.

Loop revolutionises post-purchase experience with free Order Tracking feature, enabling brands to engage customers through custom tracking pages, boosting sales and reducing support queries.

Westcon-Comstor has been named an inaugural Catalyst Partner under Broadcom’s Enterprise Security Group, securing sole APAC distribution rights for Symantec and Carbon Black.

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.

TELUS International and Local Measure have launched TELUS Expert Messaging, an AI-powered, asynchronous tool that redefines customer service by eliminating wait times.

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

Ricoh has earned the 'Gold Provider' status from Cisco in the Asia-Pacific, highlighting its prowess in managed services and Cisco solutions, boosting its role in digital transformation for SMBs.

AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.

Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.