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Customer Support Stories - Page 2

Indian Stories

Customer Support stories

UltraLED names EIS TechInfra as South India distributor
Digital Signage

UltraLED names EIS TechInfra as South India distributor

The distributor deal should improve LED display access and support across South India as UltraLED builds a broader national sales network.

By Sofiah Nichole Salivio • 3 min read • Last month

Global Stories

Customer Support stories

PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month
Tencent Cloud named Omdia gaming cloud leader again
Gaming

Tencent Cloud named Omdia gaming cloud leader again

Developers are turning to AI tools and outsourced infrastructure as cloud providers battle for a bigger share of the global games market.

By Sean Mitchell • 4 min read • This month
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • This month
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • This month
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • This month
Snap revenue rises 19% as users near 1 billion mark
Wearables

Snap revenue rises 19% as users near 1 billion mark

Snap is edging towards one billion monthly users as advertising and subscription sales help lift quarterly revenue 19% to USD $1.60 billion.

By Karen Joy Bacudo • 4 min read • This month
Payabli launches Amigo AI suite for embedded payments
Software-as-a-Service

Payabli launches Amigo AI suite for embedded payments

Software platforms using embedded payments can now query live transaction data in plain English as Payabli adds AI tools to reduce manual ops.

By Karen Joy Bacudo • 4 min read • This month
Octave names Veris geospatial partner in Australia
Smart Cities

Octave names Veris geospatial partner in Australia

Customers in government and defence will get local support in Australia and New Zealand as Veris takes on Octave's geospatial software distribution.

By Sean Mitchell • 4 min read • This month
EPAM joins OpenAI partner network for enterprise AI
Digital Transformation

EPAM joins OpenAI partner network for enterprise AI

The tie-up could speed enterprise AI adoption as firms shift from pilots to secure, regulated deployments across core operations.

By Joseph Gabriel Lagonsin • 4 min read • This month
8x8 expands AI tools across business beyond contact centre
Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AccountsIQ ties up with Paraglide on AI collections
Software-as-a-Service

AccountsIQ ties up with Paraglide on AI collections

AI agents will handle invoice chases and billing queries for AccountsIQ users, aiming to cut Days Sales Outstanding and free finance teams.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Endava & Upstream Works launch AI contact centre platform
Private Cloud

Endava & Upstream Works launch AI contact centre platform

Enterprise contact centres could cut queue traffic as the new platform slots into existing systems without forcing costly rip-and-replace upgrades.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Customer Support stories

Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • This month
ChatSee warns of AI failures beyond hallucinations
Risk & Compliance

ChatSee warns of AI failures beyond hallucinations

Execution and escalation breakdowns now outnumber hallucinations in enterprise AI failures, according to more than 10,000 observed incidents.

By Mark Tarre • 4 min read • Last month
Backbase banking AI beats GPT-4.1 in live deployment
Fintech

Backbase banking AI beats GPT-4.1 in live deployment

In a seven-month test, the specialist model answered more banking queries than GPT-4.1 while refusing uncertain prompts less often than expected.

By Karen Joy Bacudo • 4 min read • Last month