Customer Support stories - Page 11

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

LearnUpon has appointed Fiona Sweeney as the new Director for the Asia-Pacific region, underscoring its commitment to enhancing market presence in Australia.

Rubrik has unveiled Annapurna, a new API service aimed at helping organisations build secure generative AI applications on Amazon Bedrock.

Kacific Broadband Satellites Group has launched SatPack, a portable satellite internet solution designed to provide connectivity in remote Asia-Pacific regions.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

BlackLine has been honoured with the 2024 'Tech Cares' and 'Buyer's Choice' awards from TrustRadius, recognising its impact on digital finance transformation.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

NinjaOne has unveiled free tools for managed service providers, including Warranty Tracking and Documentation, to empower them amid market challenges.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.