Digital Engagement stories
Vonage to boost Southern Cross Credit Union's customer support
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
The ABCs of top 2024 trends For digital experience success
Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.
New report uncovers India's evolving digital search trends
Justdial's How India Searched report reveals search activities in small towns overtook large cities as digitalisation bridges India's urban-rural divide.
'Data Never Sleeps': Domo's annual report reveals escalating online activity
Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.
Westcon-Comstor launches PartnerCentral in eight new Asian markets
Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.
NICE acquires LiveVox, bolstering customer experience with AI integration
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Adobe unveils world’s first content supply chain solution
Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.
AUCloud appoints Rafe Berding as Chief Marketing Officer
Australia's sovereign cloud provider, AUCloud, has appointed Rafe Berding as their new Chief Marketing Officer, responsible for the company's market strategy.
Edith Cowan University implements Boomi AtomSphere
Edith Cowan University is using the Boomi AtomSphere Platform to improve data access and online engagement for staff and students.
Engaging technologies key to successful hybrid work environment
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
COVID-19 era sees consumers calling for dynamic digital experiences
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Digital experience can make or break brand relationships with customers
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.
'Old tech' may be holding back businesses & employees during COVID-19
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
SMBs getting better at digital engagement - Deloitte
Aussie small firms thrive with digital tech, insists new Deloitte study.
Why humanising the customer experience is key to business success
Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.
Gartner’s four musts for digital customer service
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Why governments should invest in citizen engagement platforms
Aussie govt. lags in digital service, eroding public trust—experts push for tech-led reforms. #DigitalDivide.
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
Is virtual reality ruining our society?
Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.
'Digital experience' can make or break Kiwi customer satisfaction
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Employee engagement the secret to business success
Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.