Process automation Stories

Global Stories

Process automation stories

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Today

Software-as-a-Service

Basware named Gartner Leader in accounts payable apps

Finance teams face tighter AP controls and fraud risks as Basware gains a second major analyst endorsement for its AI-driven platform.

By Karen Joy Bacudo • 4 min read • Yesterday

Manufacturing

Epicor launches Prism AI for UK & Europe ERP users

Manufacturers and distributors can now query live ERP data in context, as the new tool aims to ease skills shortages and speed decisions.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Digital Transformation

UiPath assisting One NZ on journey to become AI leaders

Strict controls are now central to One NZ's AI push as it guards customer data and avoids costly errors in billing and finance.

By David Shilovsky • 6 min read • Yesterday

Manufacturing

Syspro adds quality & traceability tools for manufacturers

Manufacturers and distributors will get tighter control over quality, stock and pricing as Syspro rolls out more than 60 ERP updates.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

Foxit wins Pax8 global productivity award for MSPs

MSPs are prioritising simpler document tools as Foxit's award signals growing demand for AI-enabled workflows across small business customers.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago

Data Protection

NTT DATA launches AI agent for consumer goods planning

Product teams may get concepts to review in minutes rather than months as the new service aims to speed early decisions on brand fit and compliance.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Software-as-a-Service

Pebl expands Alfie to handle HR tasks inside platform

HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.

By Mark Tarre • 3 min read • Last week

Fintech

CBI launches Request to Pay for corporate users

Businesses can now send structured payment requests through banks in Italy and across Europe, cutting manual steps and speeding settlement.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Clasen Quality Chocolate backs Beacon for cocoa shipments

Shared live tracking should cut delays and spreadsheet errors for Clasen Quality Chocolate's cocoa imports across long-haul shipping routes.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Customer Relationship Management

Earnix launches AI orchestration system for insurers

Insurers testing AI in narrow pilots may now need traceable, governed tools as Earnix pushes its new orchestration layer into daily workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Process automation stories

DevOps

Redgate finds AI database governance lags adoption

Most organisations are scaling AI in database management without formal controls, Redgate says, despite adoption rising to 44% last year.

By Sean Mitchell • 4 min read • Yesterday

Digital Transformation

Rockwell aids Heaven Hill's modernised Bardstown distillery

Bourbon production in Bardstown now has plant-wide digital controls, giving Heaven Hill quicker fault-finding, better visibility and future AI room.

By Mark Tarre • 3 min read • Yesterday

Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • Yesterday

Data Protection

AI scheduling tool cuts aged care rostering delays

Aged care staff are spending half as long on morning rostering after an AI system recovered 15 hours a week at ECH.

By Mark Tarre • 4 min read • 2 days ago

Customer Relationship Management

Cake & Arrow says insurance AI needs better workflow fit

Insurers risk wasted AI spending unless new tools fit agents' daily workflows, as Cake & Arrow's research found uneven uptake and patchy support.

By Karen Joy Bacudo • 5 min read • 3 days ago

Software-as-a-Service

G2 launches buyer intent tools across six platforms

Go-to-market teams can now surface buyer signals inside chatbots, CRMs and analytics software, making outreach more targeted and timely.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Workspot launches Guide for AI workflow automation

Businesses could cut manual data entry and compliance work as Workspot's GUIDE uses AI agents inside virtual desktops to automate desktop and web tasks.

By Sofiah Nichole Salivio • 3 min read • Last week