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When Agents act on bad data, the damage is automatic
Digital Transformation

When Agents act on bad data, the damage is automatic

Bad contact records can send autonomous AI workflows off course, with errors compounding across thousands of customer actions at once.

By Bobby Joseph • 6 min read • Last week
Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week
Thomson Reuters launches AI tax tool for EU VAT reform
Software-as-a-Service

Thomson Reuters launches AI tax tool for EU VAT reform

Businesses face a patchwork of EU digital VAT rules, with Thomson Reuters saying most tax teams are not yet ready for the overhaul.

By Karen Joy Bacudo • 4 min read • Last week
Kore.ai survey says firms face unmanaged AI agent risk
Private Cloud

Kore.ai survey says firms face unmanaged AI agent risk

Most large US enterprises say AI agents are creating unmanaged financial and compliance risks, with many forced to reverse their actions.

By Sofiah Nichole Salivio • 4 min read • Last week
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Last week
UK businesses warned over rising generative AI costs
Software-as-a-Service

UK businesses warned over rising generative AI costs

Cost pressures are emerging as UK and Irish firms move generative AI from pilots to production, with 41% calling model spend prohibitive.

By Mark Tarre • 5 min read • Last week
AP teams face rising fraud risk as AI reshapes role
Document Management

AP teams face rising fraud risk as AI reshapes role

Fraudsters are using AI to forge invoices and supplier messages, prompting finance leaders to warn that traditional AP controls are no longer enough.

By Karen Joy Bacudo • 4 min read • Last week
UiPath launches Maestro Case for complex workflows
Digital Transformation

UiPath launches Maestro Case for complex workflows

Enterprises could cut handling times and improve compliance as UiPath pushes its automation software into more complex, exception-heavy case work.

By Mark Tarre • 3 min read • Last week
Enterprise AI use grows but readiness lags: survey
Digital Transformation

Enterprise AI use grows but readiness lags: survey

Legacy systems are slowing enterprise AI gains, with only 10% of large firms saying the technology is core to operations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AroFlo launches partner network for trade advisers
Software-as-a-Service

AroFlo launches partner network for trade advisers

Trade advisers in Australia and New Zealand will get referral fees, training and support as AroFlo expands its route to market.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Stories from Other Regions

Process automation stories

UK finance roles demand AI experience as skills lag
Data Protection

UK finance roles demand AI experience as skills lag

Only about one in 10 senior finance candidates can prove practical AI use, leaving UK employers short of leaders able to meet new hiring demands.

By Karen Joy Bacudo • 4 min read • Last week
WealthAi launches client file for wealth managers platform
Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • Last week
iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Last week
Dupaco boosts digital onboarding with MANTL platform
Software-as-a-Service

Dupaco boosts digital onboarding with MANTL platform

New digital onboarding has helped the credit union add USD $138 million in deposits and save more than 4,194 staff hours.

By Karen Joy Bacudo • 3 min read • Last week
Three ways Australian banks can reinvent SME banking
Software-as-a-Service

Three ways Australian banks can reinvent SME banking

As SMEs demand faster lending and integrated tools, banks risk losing ground unless they cut red tape and modernise their platforms.

By Andrew Groth Infosys ANZ and Theo Albers Infosys Finacle ANZ • 4 min read • Last week
Ricoh Malaysia unveils AI tools for smart factories
Digital Transformation

Ricoh Malaysia unveils AI tools for smart factories

Demand is rising for systems that cut manual work and fit existing operations, as Malaysia targets 3,000 smart factories by 2030.

By Joseph Gabriel Lagonsin • 4 min read • Last week