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Qualtrics & LangChain join forces to enhance AI agents
Customer Experience

Qualtrics & LangChain join forces to enhance AI agents

Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.

By Melania Watson • 2 min read • Thu, 20th Mar 2025
Qualtrics launches AI-driven market intelligence platform
Data Analytics

Qualtrics launches AI-driven market intelligence platform

Qualtrics has launched Qualtrics Edge, a new market intelligence platform that combines AI with consumer insights to transform decision-making for businesses.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Qualtrics unveils AI tools to boost customer experiences
Data Analytics

Qualtrics unveils AI tools to boost customer experiences

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Qualtrics unveils autonomous AI agents for better CX & EX
Customer Experience

Qualtrics unveils autonomous AI agents for better CX & EX

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Medallia unveils Fabrice Martin as new Chief Product Officer
Software-as-a-Service

Medallia unveils Fabrice Martin as new Chief Product Officer

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

By Moritz Florian • 2 min read • Sat, 22nd Feb 2025
Qualtrics & SAP partner to enhance employee experiences
Human Capital Management

Qualtrics & SAP partner to enhance employee experiences

Qualtrics has partnered with SAP to enhance employee experiences, integrating its XM platform with SAP SuccessFactors to boost engagement and productivity.

By Melania Watson • 2 min read • Thu, 23rd Jan 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
AI-driven personas to lead market research data by 2025
Data Analytics

AI-driven personas to lead market research data by 2025

A new report by Qualtrics reveals that AI-generated synthetic personas could account for over half of market research data collection by 2025.

By Imee Dequito • 3 min read • Wed, 23rd Oct 2024

Stories from Other Regions

Mark O'Donnell joins Discovery for SAP tech expansion
Customer Experience

Mark O'Donnell joins Discovery for SAP tech expansion

Discovery Consulting has appointed Mark O'Donnell to lead its expansion into SAP technology, enhancing its Qualtrics employee experience offerings.

By Melania Watson • 2 min read • Thu, 13th Feb 2025
AI adoption trust gap between employees & leaders grows
Human Capital Management

AI adoption trust gap between employees & leaders grows

A new report reveals a troubling trust gap in Australia, where only 45% of workers believe management can effectively handle AI adoption.

By Melania Watson • 3 min read • Tue, 4th Feb 2025
Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
Australian firms risk $71 billion due to poor service
Customer Experience

Australian firms risk $71 billion due to poor service

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Australian consumers distrust AI in customer services
Customer Experience

Australian consumers distrust AI in customer services

A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Kiwis sceptical of AI in local businesses, reports Qualtrics
Customer Experience

Kiwis sceptical of AI in local businesses, reports Qualtrics

Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Singapore workers face trust issues but lead in AI training
Human Capital Management

Singapore workers face trust issues but lead in AI training

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

By Shannon Williams • 3 min read • Tue, 22nd Oct 2024
Singapore employees experience challenges & AI advances
Human Capital Management

Singapore employees experience challenges & AI advances

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024