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Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
Qualtrics expands AI offerings in global partnership solutions
Hyperscale

Qualtrics expands AI offerings in global partnership solutions

Qualtrics unveils AI advancements through global partnerships, bolstering the offerings within its $500m AI initiative with firms such as AWS, Bain, and Deloitte.

By Imee Dequito • 3 min read • Fri, 3rd May 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Qualtrics introduces AI capabilities to enhance CX and EX
Customer Experience

Qualtrics introduces AI capabilities to enhance CX and EX

Qualtrics unveils AI features, leveraging its substantial human sentiment database to improve customer and employee management.

By Tom Raynel • 2 min read • Thu, 2nd May 2024
Qualtrics unveils AI tools to boost large-scale customer experiences
Customer Experience

Qualtrics unveils AI tools to boost large-scale customer experiences

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

By Sean Mitchell • 3 min read • Thu, 2nd May 2024
StarHub partners with Qualtrics to enhance growth & customer experience
Unified Communications

StarHub partners with Qualtrics to enhance growth & customer experience

Singapore's StarHub gains support from Qualtrics in multi-year agreement, seeking to improve customer experience and drive growth within the telecommunications sector. Their joint goal is to achieve a $500m boost in revenue and savings by 2026.

By Catherine Knowles • 2 min read • Thu, 25th Apr 2024
Qualtrics appoints Gurdeep Singh Pall as AI Strategy President
Unified Communications

Qualtrics appoints Gurdeep Singh Pall as AI Strategy President

Qualtrics, renowned experience management firm, welcomes Gurdeep Singh Pall as its first-ever President of AI Strategy. The former Microsoft executive will steer the AI-enriched evolution of experience management for customers and employees.

By Imee Dequito • 3 min read • Thu, 18th Apr 2024
Qualtrics unveils AI-powered suites for improved experience management
Artificial Intelligence

Qualtrics unveils AI-powered suites for improved experience management

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Yahoo launches PurpleLab for market research in Australia & Asia
Data Analytics

Yahoo launches PurpleLab for market research in Australia & Asia

Yahoo's innovative PurpleLab offers swift, high-quality market research solutions in Australia and South East Asia, revolutionising the way brands garner consumer insights.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Customer Experience

Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024
Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA
Customer Experience

Cohesity appoints Olivier Savornin as Group VP of Sales for EMEA

Data management leader Cohesity appoints IT industry veteran Olivier Savornin as Group VP of Sales for EMEA, enhancing its drive for modern data security in the region.

By Kaleah Salmon • 3 min read • Wed, 17th Jan 2024
Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment
Customers

Qualtrics named Leader in IDC MarketScape's Voice of Customer Applications assessment

Qualtrics gains top spot in IDC MarketScape's Voice of Customer Applications survey, being recognised for innovating customer experience metrics.

By Catherine Knowles • 3 min read • Wed, 20th Dec 2023
Qualtrics full XM Discover suite now available through APAC
Hyperscale

Qualtrics full XM Discover suite now available through APAC

Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.

By Shannon Williams • 3 min read • Thu, 28th Sep 2023

Stories from Other Regions

New Zealand workplaces face challenges in employee trust
Human Capital Management

New Zealand workplaces face challenges in employee trust

Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.

By Catherine Knowles • 4 min read • Thu, 17th Oct 2024
Perceptive partners with Qualtrics for enhanced client insights
Customer Experience

Perceptive partners with Qualtrics for enhanced client insights

Perceptive partners with Qualtrics to enhance its market research and experience management services, promising significant benefits for over 150 clients.

By Melania Watson • 2 min read • Tue, 27th Aug 2024
Australian brands risk $74bn over poor out-of-hours service
Unified Communications

Australian brands risk $74bn over poor out-of-hours service

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024
$74 billion loss risk for firms from poor customer service
Customer Experience

$74 billion loss risk for firms from poor customer service

Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024