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Salesforce stories

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Salesforce expands product availability on AWS Marketplace in Australia
3 days ago
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martech
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cdp
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ai
Salesforce extends its product availability on the AWS Marketplace to Australia, streamlining procurement and billing, and boosting operational performance through pre-approved budgets.
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Keepit expands Swiss footprint with two new data centres
Last week
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saas
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microsoft
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martech
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
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Rimini Street taps Martyn Hoogakker for EMEA leadership role
Last week
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saas
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martech
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cdp
Rimini Street, global software support provider, names Martyn Hoogakker as the new Vice President and General Manager for EMEA, leveraging his SaaS expertise to accelerate regional growth.
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Keepit & Ingram Micro form alliance to boost market presence
This month
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microsoft
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martech
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cdp
Data protection firm Keepit forms strategic alliance with global IT distributor Ingram Micro, intending to fortify Keepit's US market presence via Ingram Micro's Xvantage digital platform.
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Raphael Bres returns to Tradeshift, set to harness AI in fintech
This month
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microsoft
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martech
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cdp
Raphael Bres is set to harness AI to revolutionise Tradeshift's finance function after he rejoins the B2B e-commerce, fintech platform, amid company restructuring and growth.
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Salesforce launches Pro Suite AI software for SMEs in market
This month
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crm
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martech
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cdp
Salesforce introduces Pro Suite, an AI-integrated CRM application, aimed at aiding SMEs generate leads and solidify customer relationships.
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One NZ teams up with Salesforce for improved customer interactions
Last month
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martech
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cx
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cdp
One New Zealand partners with Salesforce to streamline and boost customer marketing, consolidating its four platforms into one.
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Salesforce introduces Einstein 1 Studio for easy AI integration in CRM
Last month
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crm
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martech
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cdp
Salesforce debuts Einstein 1 Studio, a suite of low-code tools enabling the integration of generative AI into CRM applications, responding to a rising demand and IT teams' struggle with AI implementation.
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Mike Stawchansky joins Finastra as Chief Innovation Officer
Last month
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cdp
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martech
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asia pacific
Finastra appoints Mike Stawchansky, an expert with over 25 years in the tech sector, as Senior VP and Chief Technology Innovation Officer to boost customer technology and Gen AI innovation.
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Exclusive: How Rimini Street continues to innovate with CRM
Last month
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digital transformation
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crm
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martech
Rimini Street strives for innovation and efficiency in CRM, with the company's Principal Product Manager revealing global expansion plans and AI-enhanced capabilities.
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ERM acquires Australian tech firms to boost sustainability strategies
Last month
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martech
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partner programmes
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cdp
ERM acquires Australian tech specialists The Big Middle and The Big Zero, bolstering its sustainable environmental strategy offerings with enhanced enterprise system expertise.
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Yellow.ai unveils Email Automation feature for streamlined support
Last month
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
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Silver SAML, a new cyber threat, uncovered by Semperis researchers
Last month
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microsoft
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martech
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breach prevention
Semperis researchers have identified a potential new threat called Silver SAML that exploits SAML to attack from cloud identity providers such as Entra ID, potentially endangering applications like Salesforce or ServiceNow.
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Australia Post signs digital transformation deal with Salesforce
Thu, 29th Feb 2024
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bi
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big data
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crm
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
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Salesforce introduces Einstein Copilot, a customisable AI assistant
Wed, 28th Feb 2024
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bi
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big data
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crm
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
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Rimini Street launches Rimini Custom to optimise business operations
Wed, 28th Feb 2024
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big data
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bi
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outsourcing
Rimini Street unveils Rimini Custom, a client-driven service aiming to extend the lifespan and increase the value of existing software, while simplifying the integration of new applications.
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Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024
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big data
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contact centre
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bi
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
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Absoft integrates Salesforce Service Cloud in service delivery upgrade
Wed, 21st Feb 2024
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big data
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bi
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cx
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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Rippling's $11.25B bolster for Asia-Pacific with Sydney HQ opening
Tue, 13th Feb 2024
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big data
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bi
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payroll systems
Rippling, the US-based workforce management giant, has launched in Australia, marking the initiation of a multi-year investment strategy in the ever-growing Asia-Pacific region.
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Freshworks names Abe Smith as Chief of Global Field Operations
Thu, 8th Feb 2024
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saas
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crm
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bi
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
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Asia-Pacific IT leaders see AI boosting productivity, but face data hurdles
Thu, 8th Feb 2024
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big data
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bi
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digital transformation
Whilst 86% of Asia-Pacific IT leaders believe AI can boost productivity, Salesforce's latest research reveals that 69% of businesses may not fully capitalise on AI due to difficulties with data system harmonisation.
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EVme partners with Salesforce for strategic growth in Thailand's EV market
Fri, 2nd Feb 2024
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big data
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bi
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cx
Thai EV service platform EVme teams up with Salesforce to ramp up personalised customer experiences, aiming to expand its vehicle fleet to 2,000 by 2024.
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SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Wed, 31st Jan 2024
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cloud services
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bi
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microsoft
SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.