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Tendfor updates Teams customer service with AI tools
Unified Communications

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Cezanne debuts AI workforce analytics module for UK HR teams
Software-as-a-Service

Cezanne debuts AI workforce analytics module for UK HR teams

HR teams under pressure to prove value may gain faster workforce insights as Cezanne embeds natural-language analytics into its existing HR system.

By Mark Tarre • 3 min read • 3 days ago
UKG appoints Rod Johnson as Chief Revenue Officer
Data Analytics

UKG appoints Rod Johnson as Chief Revenue Officer

The hire is aimed at strengthening UKG's global sales push as software rivals race to turn AI features into practical workforce tools.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Workday GO offers growth potential for mid-sized enterprises
Data Analytics

Workday GO offers growth potential for mid-sized enterprises

Australian and New Zealand mid-sized firms will gain faster deployments and real-time people, payroll and finance insights from Workday GO.

By David Shilovsky • 5 min read • 5 days ago
CoverMe launches PT platform for instant gym bookings
Digital Transformation

CoverMe launches PT platform for instant gym bookings

Gym operators could lift retention and revenue as the new service aims to turn first-time PT bookings into an instant in-app sale.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
'Didn't believe it': Dayforce optimising people management
Data Analytics

'Didn't believe it': Dayforce optimising people management

Payroll headaches eased at Retail Apparel Group as Dayforce linked time and attendance with pay, cutting manual fixes and boosting morale.

By David Shilovsky • 5 min read • Last week

Stories from Other Regions

Workforce Technology stories

Platform Housing Group picks Totalmobile for repairs
Digital Transformation

Platform Housing Group picks Totalmobile for repairs

The deal will give 120,000 customers a single view of repairs and safety data across 50,000 homes, replacing fragmented systems.

By Sean Mitchell • 4 min read • 3 days ago
Calculus backs Edify with GBP £2.5m hospitality deal
Digital Transformation

Calculus backs Edify with GBP £2.5m hospitality deal

The investment will help Edify expand as restaurant groups seek to cut waste, labour costs and reliance on spreadsheets and manual ordering.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
AI contact centre analytics could boost Australian firms
Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • 4 days ago
Aon sees Australian construction growth driven by defence
Data centers

Aon sees Australian construction growth driven by defence

Labour shortages, rising costs and tighter regulation are threatening delivery on Australia's construction pipeline despite robust defence-led demand.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
Motive expands UK platform with new AI fleet tools
Software-as-a-Service

Motive expands UK platform with new AI fleet tools

UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.

By Sean Mitchell • 6 min read • 6 days ago
North Ayrshire picks Totalmobile for care-at-home platform
Software-as-a-Service

North Ayrshire picks Totalmobile for care-at-home platform

More than 36,000 weekly home visits are set to be coordinated through one system as the partnership seeks to cut paperwork and improve oversight.

By Mark Tarre • 4 min read • 6 days ago
7-Eleven Australia names WorkJam Partner of the Year
Digital Transformation

7-Eleven Australia names WorkJam Partner of the Year

The award spotlights rising retailer demand for tools that keep dispersed store staff informed and operations consistent across large networks.

By Sean Mitchell • 3 min read • Last week
HiBob appoints Yael Klass as Vice President of Brand
Digital Transformation

HiBob appoints Yael Klass as Vice President of Brand

The hire signals HiBob's push to sharpen its AI-era message as enterprise software rivals compete for customers and investor attention.

By Sofiah Nichole Salivio • 4 min read • Last week
Australian executives treat AI as IT function, report
Software-as-a-Service

Australian executives treat AI as IT function, report

Poor communication on AI rules is fuelling shadow use in Australian firms, as nearly half of executives still see it as an IT issue.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Streamlining the onboarding process amidst high manufacturing turnover
Digital Transformation

Streamlining the onboarding process amidst high manufacturing turnover

Digital onboarding could help manufacturers cut churn, speed up training and keep new hires productive sooner amid persistent labour shortages.

By Andy Nicholas • 5 min read • Last week
Citycare links HR, payroll & IT with Boomi platform
Digital Transformation

Citycare links HR, payroll & IT with Boomi platform

New staff are reaching work faster at Citycare after it linked HR, payroll and IT records, cutting manual fixes and improving visibility.

By Sean Mitchell • 4 min read • Last week
Odina halves contractor approvals with Avetta system
Document Management

Odina halves contractor approvals with Avetta system

Construction and infrastructure work can now get under way faster at Odina, after Avetta cut contractor approvals to 10 minutes and admin by 30%.

By Mark Tarre • 4 min read • Last week