Zoom stories - Page 3
Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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uc
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cx
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martech
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
Zoom AI Companion expands with new whiteboard for enhanced brainstorming
Thu, 5th Oct 2023
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uc
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ai
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meetings
Zoom introduces a Whiteboard feature to its AI Companion, boosting its suite of services to seven. More capabilities promised.
Zoom launches AI-powered Zoom Docs for enhanced collaboration in hybrid environments
Thu, 5th Oct 2023
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devops
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apm
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software development
Zoom unveils AI-powered platform Zoom Docs at Zoomtopia 2023, aimed at enhancing collaboration and revolutionising workspaces.
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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workforce management
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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uc
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ai
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ai agents
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Zoom introduces new workspace Notes to aid collaboration
Fri, 1st Sep 2023
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martech
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rpa
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omnichannel
Notes for Zoom allows users to collaborate before, during, and after meetings to help drive productivity and alignment.
Video: 10 Minute IT Jams - An update from Neat
Mon, 28th Aug 2023
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uc
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digital entertainment
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voip
Neat's Regional Director for APAC, Niko Walraven, discusses how the company is helping customers adapt to changing workplace needs.
AI listening in - researchers uncover new security threat
Thu, 10th Aug 2023
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advanced persistent threat protection
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ai
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research
A new University study has revealed that artificial intelligence can identify passwords by sound of keys being pressed with more than 90% accuracy.
Powerlink selects Ribbon Communication to modernize services
Wed, 19th Jul 2023
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saas
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ribbon communications
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electrical
To achieve this modernization, Powerlink is utilizing Ribbon's NPT family of routers to build a robust and protected internal communications network.
Remote, flexible work most in-demand non-financial benefit
Fri, 16th Jun 2023
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hybrid & remote work
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wfh
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employment
Flexible work and remote options are the most sought-after non-financial benefits for employees, according to new research from Zoom.
Zoom launches new global data privacy enhancements
Wed, 7th Jun 2023
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data privacy
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privacy
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zoom
Zoom launches robust privacy enhancements and tools for its users, EEA-based data storage and a dedicated European support team.
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Zoom appoints Bede Hackney as Head of ANZ
Thu, 1st Jun 2023
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zoom
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growth
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job moves
Zoom Video appoints Bede Hackney as Head of Australia and New Zealand, aiming to lead the market, amid increased demand for remote work.
Ribbon Communications launch Ribbon Connect for Zoom
Fri, 26th May 2023
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saas
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phone
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ribbon communications
Ribbon Communications Inc. (RBBN) announces a significant extension to its Ribbon Connect for portfolio, Ribbon Connect for Zoom.
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Lacework Hires Ex-Twitter CISO as Chief Information Security Officer
Wed, 17th May 2023
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cloud security
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data privacy
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privacy
Lea Kissner, former Twitter Cyber Chief, joins Lacework as CISO, leading development and implementation of their overall security strategy and programs.
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Google Cloud appoints Patrick Wee as Country Manager for Malaysia
Tue, 18th Apr 2023
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digital transformation
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hyperscale
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public cloud
Patrick Wee has been appointed as the Country Manager of Google Cloud in Malaysia to help local businesses digitally transform with cutting-edge tech.
Zoom Virtual Agent launch promises big things for ANZ businesses
Tue, 31st Jan 2023
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uc
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martech
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omnichannel
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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data analytics
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martech
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cdp
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
New Zoom virtual agent aims to transform customer support
Thu, 26th Jan 2023
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uc
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cx
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martech
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.
Singtel launches Zoom’s solutions for digital transformation
Thu, 19th Jan 2023
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paas
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digital transformation
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edge computing
These services will be available to enterprises with Singtel's Zoom Phone Connector, where phone calls can be enabled from fixed lines to Zoom Meetings.