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Business communications Stories - Page 6

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Business communications stories

IWD 2025: Technology benefits by including women's perspectives
Artificial Intelligence

IWD 2025: Technology benefits by including women's perspectives

As we celebrate International Women's Day 2025, Kira reflects on the vital role women play in technology and her new leadership position at RingCentral.

By Kira Makagon • 3 min read • Fri, 7th Mar 2025
Zoom & Mitel launch hybrid communications solution
Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
8x8 sees 60% growth in new product sales for FY25 Q2
Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024

Stories from Other Regions

Business communications stories

Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025
Pushing the boundaries: how the channel powers hybrid and remote working
Unified Communications

Pushing the boundaries: how the channel powers hybrid and remote working

With 67% of UK adults hybrid working, Channel partners are key to supporting flexible work through cloud, cybersecurity and unified communications solutions.

By Matthew Worboys • 5 min read • Thu, 3rd Jul 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
Gamma & Clear Business partner to boost UK SME connectivity
Digital Transformation

Gamma & Clear Business partner to boost UK SME connectivity

Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.

By Kaleah Salmon • 3 min read • Mon, 9th Jun 2025
Shalini Kaushik appointed Head of Engineering at Nebula
Software-as-a-Service

Shalini Kaushik appointed Head of Engineering at Nebula

Nebula has appointed Shalini Kaushik as its new Head of Engineering, bringing nearly 20 years of expertise to enhance its software development and innovation.

By Melvin Hipolito • 2 min read • Thu, 20th Mar 2025
NFON aims for market leadership with new AI strategy
Digital Transformation

NFON aims for market leadership with new AI strategy

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Respond.io & TikTok launch AI tool for SME growth
Customer Experience

Respond.io & TikTok launch AI tool for SME growth

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
AI data privacy a top concern for 36% of firms, report finds
Data Analytics

AI data privacy a top concern for 36% of firms, report finds

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
Alexander Wettjen appointed Vice President Group Sales at NFON
Unified Communications

Alexander Wettjen appointed Vice President Group Sales at NFON

NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
Esendex introduces new self-serve tool on WhatsApp platform
Customer Experience

Esendex introduces new self-serve tool on WhatsApp platform

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

By Kaleah Salmon • 2 min read • Tue, 15th Oct 2024
Symbio launches AdvancedPBX with Crexendo partnership
Unified Communications

Symbio launches AdvancedPBX with Crexendo partnership

Symbio Holdings has unveiled AdvancedPBX, a cloud-hosted PBX solution designed for service providers, promising quick setup and enhanced features.

By Sean Mitchell • 2 min read • Tue, 8th Oct 2024